Branch Member Service Representative II

WORKERS FEDERAL CREDIT UNION • Chelmsford, MA

68d • $21 - $26

About The Position

Are you passionate about helping others and delivering exceptional customer service? As a Branch Member Service Representative II (BMSRII), you'll be at the forefront of our commitment to our members. Your role will involve building lasting relationships, accurately processing financial transactions, educating members on our products and services, and making referrals that help them achieve their financial goals.

Requirements

• High School diploma or equivalent required.
• Minimum of one year of branch banking experience.

Responsibilities

• Open and service all types of WCU deposit and loan accounts.
• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, etc. as well as assist with end of day balancing.
• Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs.
• Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services.
• Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals.
• Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly.
• Lobby lead to ensure a positive member experience.

Benefits

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED