Branch Member Service Associate (Full-Time) - VA Eastern Shore

Nasa Federal Credit Union • Wallops Island, VA

294d • $21 - $27 • Remote

About The Position

As a Branch Member Service Associate in our Wallops Island and Oak Hall, Virginia locations you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules - YOU control your career advancement as you learn and execute new skills. Previous or current banking experience preferred.

Requirements

• High school diploma or general education degree (GED).
• A minimum of one year of customer service experience with cash handling or Bank/Credit Union/financial Call Center knowledge/experience with financial products.
• Cash handling experience required.

Nice To Haves

• Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market.
• Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts.
• Experience with sales/cross-selling.
• Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance.
• Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience.
• Advanced sales/cross-selling experience.

Responsibilities

• Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
• Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
• Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
• Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.
• Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
• Handles consumer loan application processing, document collection, and disbursements.
• Advises members regarding available insurance protection (life, disability, gap, etc.).
• All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
• All MSAs may be assigned duties to support other areas in the Credit Union.
• All MSAs are expected to support the Call Center queues (phone and email).

Benefits

• Health Insurance (Choice of two nationwide PPO plans)
• Dental Insurance: Generous employer contribution toward premium
• Vision Insurance: Generous employer contribution toward premium
• Long-term Disability Insurance
• Flexible Spending Medical Account (FSA)
• Flexible Spending Dependent Care Account
• Health Savings Account (HSA)
• Voluntary Supplemental Life Insurance
• Voluntary Dependent Life Insurance
• Voluntary Short-term Disability Insurance
• Voluntary Long-term Care Insurance
• 401(k) with employer match up to 6% and immediate 100% vesting
• Gain Sharing Bonus (eligibility rules apply)
• Vacation Leave
• Sick and Safe Leave
• 11 Paid Holidays
• Education Assistance
• Employee Referral Bonus
• Credit Union Membership Eligible
• Employee Assistance Program
• Identity Theft Protection
• Pet Health Insurance
• Employee Discount Program
• Remote or Remote / Hybrid work options based on position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED