Branch Manager

IBC • Pauls Valley, OK

170d

About The Position

The Branch Manager is responsible for providing customers with the IBC Experience and 'we do more' attitude to meet their needs and opportunity for branch growth with complete customer satisfaction. The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

Requirements

• High School diploma or GED equivalent
• Some college, preferred
• Customer service working experience preferred
• Effective English verbal and written communication skills
• Computer literate and have working knowledge of Microsoft Office
• Service oriented; actively looking for ways to help others
• Solution Oriented with self-starter motivation
• Time Management and Organizational Skills
• Critical thinking ability to make decisions and act with urgency
• Ability to meet performance standards and deadlines
• Basic math skills
• Able to work weekend schedule
• Able to concentrate and focus on detail
• Adapt quickly to changes and provide guidance to the staff
• Able to coach, counsel, motivate employees towards performance goals and create team environment
• Create an ethical, non-discriminatory and safe work environment

Responsibilities

• Maintain branch sales performance expectations
• Assist in employee development through role plays and observation - implement IBC Mission
• Establish and meet individual goals
• Provide customer service
• Organize blitzing, presentations and call campaigns
• Maintain customer portfolio
• Provide branch numbers at manager meetings
• Facilitate branch meeting and/or huddles
• Assist with teller supervisor duties - overrides (teller and sales overrides, ending day, card wizard)
• Establish community involvement
• Understand and meet compliance expectations (exceptions, branch checklists)
• Assist in hiring and termination process
• Assist with trainings
• Maintain and supervise time and attendance
• Other duties as assigned

Benefits

• Medical Plan
• Employer Paid Life Insurance
• Flexible Spending Program
• 401k Profit Sharing Program
• Supplemental Benefit Programs such as Vision, Dental, Disability
• Tuition Assistance Program
• Sick Leave
• Vacation
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED