Branch Manager

PNC-posted 8 months ago

Full-time • Mid Level

Ewing Township, NJ

Credit Intermediation and Related Activities

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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Branch Manager within PNC's Retail Banking organization, you will be based in Trenton, NJ.

Manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development.
Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue and market share with relevant sales goals.
Leads and coaches a high performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships and promotes employee engagement and positive consumer/business experiences.
Identifies and implements client solutions through discovery conversations and collaborates with internal business partners.
Effectively executes on contact management strategy through utilization of available tools and resources including routine outbound phone calls and in person meetings.
Regularly meets with internal business partners to communicate and review business results and pipeline management.
Drives business banking results primarily through business development, outside branch calling efforts and community involvement activities.
Leads, coaches and executes a proactive and differentiated client experience.
Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation.
Leads effective problem resolution, making banking easy for customers.
Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
Models PNC values by cultivating and supporting an inclusive workplace.
Manages operational, human capital, reputational and business risk.
Exercises leadership, authority and sound decision making to mitigate sales practice risk.
Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

University / college degree, with 3+ years of industry-relevant experience.
2 years of previous managerial experience in an operations or production environment.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Accountability
Banking
Client Counseling
Customer Experience (CX)
Customer Loyalty
Decision Making
People Management
Proactive Approach
Results-Oriented

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
8 occasional absence days each year
Between 15 to 25 vacation days each year, depending on career level and years of service

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