Branch Manager

Downey Federal Credit Union • Downey, CA

370d • $69,000 - $78,000

About The Position

The Branch Manager at Downey Federal Credit Union is responsible for overseeing the overall operations and service levels of the branch. This role involves ensuring that staff are knowledgeable about credit union products and regulations, promoting high levels of member service, and acting as a member advocate. The Branch Manager will also supervise staff, manage daily transactions, and ensure compliance with banking regulations.

Requirements

• High school diploma or GED; secondary education preferred.
• Two (2) years of credit union or other banking supervisory experience.
• Bilingual (Spanish) preferred.
• Knowledgeable of State and Federal banking regulations applicable to branch operations.
• Ability to be bonded.
• Understand basic accounting principles.
• Ability to effectively communicate with staff at all levels in written and verbal form.
• Proficient in use of applicable banking and business support computer software, including Microsoft Word and Excel.
• Ability to exercise sound business judgment and represent the Credit Union in a professional manner.

Nice To Haves

• Bilingual (Spanish) preferred.

Responsibilities

• Supervises operations of the branch.
• Schedules staff, assigns work, answers questions, solves problems, and assists with complex transactions and sensitive member problems.
• Performs the duties of Financial Service Representative and teller when needed.
• Processes daily transactions timely and accurately.
• Balances cash drawer to ensure prevention of losses.
• Serves as Vault Teller and distributes cash to tellers as needed.
• Orders and maintains branch, vault, and ATM cash to meet member needs while staying within policy.
• Ensures that staff is trained in robbery and disaster procedures.
• Ensures that staff is trained in the rules and regulations governing the credit union, including Regulation E, Regulation CC, and others applicable to branch operations.
• Responsible for self and staff compliance to the Bank Secrecy Act (BSA).
• Addresses staff compliance and non-compliance to BSA in performance evaluations.
• Ensures that staff is trained in operational processes and fluent in the features and benefits of credit union products and services.
• Acts as lead person, providing overrides and/or approval of cashier's/teller check disbursements.
• Processes more complex transactions, such as IRA deposits, payments for delinquent/collection accounts, etc.
• Oversees nightly teller balancing and assists in reconciling teller out-of-balance conditions.
• Performs cash audits within department according to policy.
• Assists in the preparation of performance evaluations and written counseling documents for the department.
• Mentors and coaches staff in developing exceptional sales and service skills.
• Maintains individual and department work area in a secure, safe and orderly manner.
• Performs all other related duties as requested by management.

Benefits

• Full-time position with a salary range of $69,000 - $78,000 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED