Branch Manager

Family Resource Home Care-posted 3 months ago
Full-time • Manager
North Bend, OR
Ambulatory Health Care Services
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Exciting Opportunity: Branch Manager Position at Family Resource Home Care! We are currently hiring a Branch Manager for our Coos Bay office! At Family Resource Home Care, we provide assistive and personal care services to our clients in their homes, supported by our award-winning team of caregivers.

  • Supervise and Develop Staff: Train and support branch administrative staff to ensure optimal performance.
  • Act as Main Point of Contact: Manage all HQ communications, including billing and payroll audits.
  • Ensure Compliance: Train branch staff on company policies and procedures to comply with all state and federal regulations.
  • Perform Client Assessments: Conduct intakes, assessments, care planning, and ongoing supervision as needed.
  • Assist Staffing Supervisors: Help schedule caregivers with clients as needed.
  • Conduct Quality Audits: Perform periodic audits to ensure thorough documentation and follow-up.
  • Promote Satisfaction: Strive to achieve high satisfaction levels among clients and employees.
  • Resolve Concerns: Work with office staff to address escalated client or caregiver issues.
  • Align Marketing Efforts: Ensure marketing strategies align with branch capacity and goals.
  • Education: Bachelor's degree (or extensive industry and management experience).
  • Experience: 2-5 years of managing a team of 5 or more individuals.
  • Skills: Strong customer service, communication, problem-solving, and attention to detail.
  • Technical Proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint).
  • Experience in Home Care: Background in a home care and/or healthcare setting (preferred but not required).
  • Healthcare Management Degree: Helpful for understanding industry standards.
  • Unlimited PTO: Enjoy the flexibility to take the time you need for rest and rejuvenation.
  • 11 Paid Holidays: Celebrate holidays with family and friends without worry.
  • Comprehensive Insurance: Medical, dental, vision, and prescription options to keep you and your family healthy.
  • Company-Paid Life Insurance: Peace of mind with our company-paid life and AD&D insurance.
  • 401(k) Plan: Secure your financial future with our retirement plan, including company matching.
  • Health Savings Account: Manage your healthcare costs effectively.
  • Employee Assistance Program: Support for personal and professional challenges.
  • Work Equipment: Company-provided computer and office setup.
  • Ongoing Development: Participate in weekly training meetings, annual summits, and continuous coaching.
  • Bonus Program: Opportunity to earn bonuses based on performance.
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