Branch Manager

$90,000 - $95,000/Yr

BBCN Bank - Niles, IL

Full-time - Manager

Niles, IL

Credit Intermediation and Related Activities

About the position

The Branch Manager is responsible for achieving and exceeding individual and branch sales and service targets through performance management of sales associates, conducting weekly sales and service meetings with branch staff. This role involves marketing new and existing products and services, managing new business sales, referrals, and maintaining retention of account relationships while exceeding customer expectations and minimizing expenses. The Branch Manager collaborates with business partners to sell financial service products based on customer needs and makes necessary referrals to specialists. Additionally, the manager maximizes employee productivity, manages staff, and establishes best sales and service practices through leadership, coaching, training, and effective communication. The position requires providing exceptional customer service that promotes a sales and service culture, ensuring compliance with requirements, and maintaining a professional branch appearance. The Branch Manager also works with staff to create effective promotions, resolves customer complaints, and oversees operational issues in collaboration with the Service Manager.

Responsibilities

• Achieves and exceeds individual and branch sales and service targets through performance management of sales associates.
• Markets new and existing products and services, manages new business sales, referrals, and maintains retention of account relationships.
• Collaborates with business partners to sell financial service products based on customer needs.
• Maximizes employee productivity and manages staff through leadership, coaching, and training.
• Provides exceptional customer service that promotes a sales and service culture.
• Ensures compliance requirements are met and gains credibility with staff and customers.
• Maintains a professional and neat branch appearance using approved merchandising and marketing materials.
• Works with staff to create effective promotions and contests to stimulate sales.
• Resolves customer complaints and concerns in a satisfactory and timely manner.
• Works effectively with the Service Manager and other departments to resolve operational and staff issues.
• Oversees the Service Manager in monitoring performance against budget and efficient workflow.
• Ensures the branch maintains a good audit rating and operates in a safe, sound, and compliant manner.
• Reviews reports to ensure production goals are met.
• Encourages community involvement to generate business and meet CRA requirements.
• Manages sales staff in meeting goals ensuring all new loans and deposits meet bank policies.
• Ensures operational and training meetings are held to keep staff informed of compliance issues.
• Performs any other duties necessary for the running of retail branch operations.

Requirements

• Bachelor's Degree in Accounting, Business Administration, or related field or equivalent experience.
• Minimum seven years of experience in banking and five years of experience in a management position.
• Ability to analyze and organize financial information and perform complex financial calculations.
• Detailed knowledge of banking regulations and laws; compliance documentation, and reporting requirements.
• Excellent written and oral communication skills.
• Ability to respond effectively to sensitive inquiries or customer complaints.
• Excellent analytical skills including the ability to define problems and draw conclusions.
• Accurate typing/keyboarding skills; basic computer skills including word processing and spreadsheet applications.
• Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct.
• Strong supervisory and management skills.

Nice-to-haves

• Ability to present a professional image in dealing with customers and colleagues.
• Ability to make effective and persuasive speeches and presentations.
• Ability to remain flexible and adapt to changes in the work environment.
• Ability to take initiative and prioritize tasks.

Benefits

• Salary range of $90,000 - $95,000 + bonus + benefits.
• Equal employment opportunity employer.