Branch Manager

Goodman Manufacturing • Livermore, CA

241d • $59,770 - $85,835

About The Position

The Branch Manager is responsible for managing and overseeing the day-to-day operations of the branch, ensuring successful and timely completion of assigned duties by all personnel. This includes conducting periodic audits to ensure compliance with established protocols and processes, maintaining sales, and building strong relationships with the branch customer base. The Branch Manager will also be responsible for developing plans for increased branch profitability and productivity, processing purchase orders, and overseeing all aspects of the profit center. Additionally, the Branch Manager will conduct performance appraisals, maintain safety protocols, and ensure a clean and organized work environment.

Requirements

• 1 year in a leadership/supervisory role.
• Experience in HVAC wholesale industry strongly preferred.
• High School diploma or GED equivalent.
• College degree strongly preferred.

Nice To Haves

• Knowledge of warehouse/inventory management and material handling equipment such as forklifts.
• P&L understanding.
• HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts.
• Proven customer service experience with high level of customer satisfaction.
• Proven leadership, coaching/mentoring and team-oriented mindset along with effective delegation of duties.
• Effective verbal and written communication skills and interpersonal skills.
• Strong organizational and time management skills.
• High level of attention to detail and compliance and results driven.
• Excellent problem-solving skills, with ability to apply sound judgment.
• Ability to build and maintain positive relationships with customers, vendors, and employees.
• Experience leading a team of employees towards a common goal.
• Ability to apply good judgement and decision-making skills including strong work ethics and integrity.
• Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint).
• Working knowledge of CRM & Mincron or similar applications is preferred.

Responsibilities

• Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel.
• Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives.
• Maintain sales - review/edit, credits, negative inventory, damage inventory and cash reconciliations.
• Communicate regularly with branch customer base to establish and maintain strong relationships.
• Enter all sales calls in CRM.
• Build and maintain morale in the branch by demonstrating leadership qualities and setting an example for staff.
• Promote teamwork both within the branch, local team and within the region.
• Provide knowledge and skill development opportunities for employees.
• Ensure employees complete all assigned training in a timely manner.
• Effectively coach, counsel, and hold employees accountable.
• Collaborate with Human Resources regarding disciplinary actions.
• Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
• Process purchase orders, research low stock and receivables and process branch payables.
• Audit cash drawers and truck metrics.
• Stay current with warranty processing and follow up quickly on rejections.
• Oversee all aspects of profit center (operations, sales, admin, etc.).
• Stay current with cycle counts and keep dead stock at a minimum.
• Maintain ample levels of inventory to meet delivery and service expectations.
• Review P&L; hold safety meetings, security reports and maintain facility.
• Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader.
• Conduct weekly safety committee meetings.
• Complete any Flash reports within the required timeline and communicate issues/injuries immediately.
• Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
• Provide Regional Operations Manager (ROM) any requested branch specific information/reports.
• Maintain a 93%, or higher, audit score.
• Maintain a working knowledge of company's benefits and employee handbook policies.
• Ensure employees are following safety protocols including maintaining an organized and clean work environment.
• Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform.
• May work outside regular working hours in case of emergencies within the branch as required.
• Participate in additional activities as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Warehousing and Storage
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees