Branch Manager

Unify Financial Credit Union • Liberty, NC

262d • $39

About The Position

As a UNIFY Branch Manager, you'll help UNIFY's credit union members safeguard their assets! At UNIFY, you matter and are supported, because your success is integral in the overall success of the team and experience of our members. Our members are the priority. As a Credit Union we are not driven by profit margins and stock prices (like other financial institutions…). We are all about making sure that our members get the knowledge and assistance they need. The Branch Manager works beside their team with members to do just that!

Requirements

• Passion for helping people and an empathetic ear to our teams' and member's needs.
• Desire for growth.
• Ability to build relationships with credit union members and teammates.
• Willingness to be a working manager.
• Ability to pivot in daily tasks, procedures, and workspace.
• High school diploma or equivalent.
• 5 years related branch management experience in a financial institution.

Nice To Haves

• Bachelor's degree preferred.
• Thorough knowledge of Credit Union (financial institution) services, products, procedures, and lending.
• Ability to communicate effectively, both verbally and in writing, with individuals and groups.
• Proficiency in Microsoft Word and Excel applications.

Responsibilities

• Encourage business development by implementing promotions, training staff to reach goals, bring in new business, and coordinate special events.
• Understand, acknowledge, and adapt to changes within the branch and the organization.
• Conduct huddles and one-on-one meetings for staff training and progression.
• Provide coaching through one-on-one meetings and observing conversations to promote good sales conversations.
• Resolve member issues regarding their existing financial products (checking, savings, credit cards, loans, etc.).
• Provide solutions based on training and available resources.
• Step in and help the team through peak hours.
• Supervises and performs functions as needed of branch staff including Teller, New Accounts, and Lending duties within policies and procedures and security measures to protect the membership and avoid losses to the Credit Union.
• Ensures the application of and compliance with established operating policies and procedures within the department, including reviewing updates with branch staff to ensure appropriate knowledge and compliance.
• Assists in the establishment of branch goals and sales objectives, initiates actions to achieve the goals, ensures team members are trained and are consistently held accountable for achieving goals, sales objectives and the delivery of Superior Service, and assists in monitoring branch operating and sales results relative to established objectives.
• Solves issues within the branch in relation to member, team member and operational issues.
• Promotes excellent member and public relations by interacting with sponsor employer groups (SEGs) and maintaining contacts, and developing relationships through prospecting and cross-selling.
• Establishes, facilitates, and maintains proactive communications with the Regional Branch Manager, other departments, and branches.
• Attends scheduled management meetings.
• As a member of the Management Team, assists in the formulation/execution of Credit Union policies, objectives, programs, and promotions.
• Ensures satisfactory branch audits, including cash and negotiable items, security, and operational processes.
• Oversees balancing activities including ATMs, Cash Dispensing Machines (CDMs), etc, maintains control of vault combinations and alarm security codes and making appropriate recommendations to change security codes as necessary.
• Ensures branch facility, branch equipment, and software is up to date and ready to serve the membership; contacts appropriate parties for any maintenance, service, and repairs; ensures branch contains proper inventory and supplies.
• Conducts weekly branch meetings to inform team members of operational updates, new promotions, and procedures.
• Ensures that the branch's needs are met concerning the employment, counseling, Performance Evaluations, timecards, scheduling, training, and motivation, and developmental plans and performance expectations are set, reviewed, and achieved.
• Ensures full compliance with UNIFY Financial Credit Union Service Standards, policies, and procedures; and with the Bank Secrecy Act.
• Performs other duties as assigned.

Benefits

• Competitive pay $39.71
• Extensive job-preparedness training.
• A leadership team committed to growth, motivation and a positive environment.
• A culture of inclusivity, belonging and fairness.
• Health benefits, PTO, tuition reimbursement, 401K, and health and wellness incentives.
• Bilingual and weekend hourly pay differential, where applicable.
• Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance.
• Dependent and Medical Care - Flexible Spending Accounts.
• Vacation, Sick, Personal and Holiday Pay.
• 401(K) Plan with employer match.
• Education reimbursement for approved programs.
• UNIFY banking privileges for you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED