The Branch Manager guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. This role involves understanding the needs of customers to provide sales and service in their best interests, advising them on products and strategies that meet their financial objectives, and making referrals to other business groups. The Branch Manager supports sales and customer service activities to meet strategic customer experience and profitability goals while ensuring compliance with legal and regulatory requirements and the Bank's policies and processes. This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act), requiring Federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation will be required for this position, along with restrictions on performing in a real estate agent capacity. The Branch Manager fosters a culture aligned with BMO's purpose, values, and strategy, role modeling BMO values and behaviors. They ensure alignment between values and behavior that fosters diversity and inclusion, regularly connecting work to BMO's purpose, setting inspirational goals, defining clear expected outcomes, and ensuring accountability for follow-through.