Branch Manager

Mariner Finance, LLC•Lake Charles, LA

2d•Onsite

About The Position

We are looking for a seasoned consumer finance professional to be our next Branch Manager. If you are someone who is looking to build meaningful relationships by leading a collaborative team where goal achievement and providing superior customer service are of the utmost importance, then Mariner Finance is the organization for you. Apply to join our award-winning service team today! Branch Manager I Supervisory Responsibilities Branch Personnel Reports To District Manager/Assistant Vice President FLSA Status Exempt Schedule: Work hours will depend on the business hours of the time zone serviced. Saturday hours required seasonally and as business needs require. To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. In This Role, You Will: Be responsible for leading a team, running a profitable operation, maintaining compliance and providing leadership in the branch. Specific responsibilities include consistently achieving annual growth goals, approving or denying loans consistent with credit authority, reducing loss rates in the branch, and ensuring compliance and implementation of policies and procedures.

Requirements

Minimum of three (3) years of related experience in the Consumer Lending and/or Financial Services industry.
Two (2) years of successful supervisory experience, or recent successful (within past three (3) years) completion of a lending training program (e.g., Mariner’s BMT program) or other closely aligned course of study. Additional, applicable years of experience may be substituted for supervisory experience.
Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above). Additional, applicable years of experience may be substituted for degree.
Reliable transportation required.
Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
Highly proficient in Microsoft Office or similar programs with knowledge of and the ability to learn financial services programs.
Ability to complete essential duties/functions in a timely, accurate manner.
Demonstrated problem-solving skills, project leadership skills, and interpersonal skills in demanding situations.
Must obtain applicable, required licenses to sell insurance products that are offered to customers by the branch.
Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

Bilingual fluency in Spanish/English.
Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch.

Responsibilities

Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs.
Manage the retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency targets/goals.
Consistently and regularly coach branch staff by providing actionable feedback in order to achieve branch goals, minimize turnover, and create a positive branch environment.
Prepare and submit reports reflecting branch activity and growth as needed.
Develop additional business by networking with local establishments, such as retail and automobile businesses, and building strong community relations.
Implement internal branch auditing procedures, which properly control all negotiable items and company records held within the branch.
Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem-solving skills to resolve product, service, and policy-related obstacles for customer.
Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan.
Promptly investigate and thoroughly work to resolve customer and employee inquiries and complaints.
Attract high-quality and diverse talent, coordinate and interview prospective candidates, and make recommendations to management for vacancies.
Participate in company meetings and professional development activities to keep abreast of current trends and changing environment to enhance competency.
May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, filing, etc.

Benefits

Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
Vision Insurance
Dental Insurance
Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
401(k) and Company Matching Contributions
Paid Time Off - full-time employees may accrue a minimum of 120 hours per year
11 Paid Holidays
FMLA
Employee Assistance Program (EAP)
Paid Parental Leave
Referral Incentives
Education Assistance Program
Complimentary FIMC Membership Plan
Access to industry-specific training programs
Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement.