Branch Manager

VANTAGE CREDIT UNION • Florissant, MO

1d • Onsite

About The Position

This Branch Manager position is responsible for the daily management of branch operations and associates, ensuring the achievement of sales, growth, and profit objectives. Key duties include overseeing operational procedures, security controls, audits, and facilities management. The role involves significant leadership responsibilities such as hiring, terminations, performance reviews, coaching, and developing staff to drive sales and service excellence. The manager will also monitor sales and service behaviors, assist members with account and loan needs, and ensure compliance with credit union policies and government regulations. Additionally, the position requires participation in business development, community involvement, promoting digital banking solutions, and supporting the rollout of new products and services. Quality control assessments on loan and account documentation are also part of the role.

Requirements

• Excellent knowledge of banking/credit union operations and sales leadership.
• Strong time management skills with the ability to organize and direct staff to meet member and business demands.
• Effective communication and interpersonal skills.
• Strong sense of ownership and accountability for branch success.
• Demonstrated leadership skills with the ability to motivate and develop teams.
• High integrity and strong moral responsibility.
• Five years of experience in a sales position.
• At least three years of supervisory experience.
• Attendance of credit union industry seminars, workshops, webinars and conventions may be required.
• Ongoing professional and personal development is expected.

Nice To Haves

• Passionate about helping people and aligned with credit union philosophy.
• Creative, analytical, and solution‑oriented problem solver.
• Demonstrates a genuine passion for helping people and embodies the core values of the credit union movement.
• Exhibits unwavering integrity, strong moral responsibility, and sound judgment in all decisions.
• Serves as a creative, solution‑oriented, and results‑driven leader who inspires confidence and forward momentum.
• Applies strong analytical skills and asks thoughtful, discerning questions to drive clarity and improvement.
• Builds positive, respectful relationships at all levels, fostering a sense of team unity, collaboration, and shared purpose.
• Possesses strong leadership presence, with the ability to motivate, coach, and elevate others.
• Makes confident and well‑informed decisions in a timely manner.
• Actively contributes to a healthy, inclusive, and high‑performing branch culture where associates feel supported, valued, and aligned.
• Fully committed to the credit union’s #OneTeamOneMission shared convictions and serves as a cultural ambassador within the branch and the organization.
• Experience in a financial institution is preferred.
• A college degree is desirable.

Responsibilities

• Responsible for the daily management of branch operations and associates to ensure sales, growth, and profit objectives.
• Ensures adherence to operational procedures and regulations related to account and lending functions.
• Oversees facilities operations, security controls, audits, opening/closing procedures, balancing, and supply management.
• Responsible for hiring, terminations, performance reviews, coaching, and associate development.
• Provides ongoing coaching, sales training, and performance leadership to drive sales and service excellence.
• Develops and maintains a highly motivated, well‑trained staff committed to service and performance goals.
• Monitors sales and service behaviors to ensure sound business practices and exceptional member experience.
• Assists members with account and loan needs as necessary; ensures consistent quality and compliance standards.
• Maintains prescribed security controls and immediately reports irregularities to appropriate departments.
• Ensures confidentiality and compliance with credit union policies and government regulations.
• Performs quality control assessments on loan and account documentation and ensures timely correction of errors.
• Participates in credit union projects and assists with system testing as needed.
• Supports the growth of the branch through business development and community involvement.
• Represents the credit union in relationships with members, community organizations, and vendors.
• Leads and participates in required branch marketing outreach throughout the year, supporting credit union growth initiatives.
• Responsible for opening business accounts and ensuring an exceptional experience for business members.
• Drives new member growth for the branch and the credit union through targeted sales, outreach, and community engagement.
• Promotes digital banking solutions and leads efforts to increase member usage and adoption of digital tools.
• Supports the rollout, adoption, and staff training for new product and service offerings.
• Perform other tasks or special project work as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees