Branch Manager

Virginia Tile Company•Plymouth, MN

About The Position

Virginia Tile Co is an industry-leading wholesale distributor of full spectrum residential and commercial tile products. We were founded in 1928 and have facilities located in 10 states. We celebrate a culture of collaboration, innovation, inspiration, and service. Bringing design to the surface. Check us out: https://virginiatile.com/ Position Summary: The Branch Manager is responsible for leading all operational aspects of the branch, including Pro Center operations, warehouse management, inventory control, and delivery coordination. This role drives operational performance, ensures a best-in-class customer experience, and develops a high-performing team. This is a working manager role requiring a hands-on, lead-from-the-front approach. The Branch Manager is expected to actively support daily warehouse operations as needed-including physical tasks-while maintaining overall leadership and accountability for branch performance. This leader will play a key role in the launch and ongoing success of the Pro Center, while ensuring warehouse operations remain efficient, safe, and accurate.

Requirements

5-8+ years of progressive leadership experience in warehouse, distribution, retail, or operations environments
3-5 years of direct people management experience
Strong knowledge of warehouse operations, inventory management, and safety practices
Ability to perform physical job functions, including regular lifting, moving product, and working in a warehouse environment
Valid driver's license with acceptable driving record
Hands-on leader who leads by example and drives accountability
Willingness to perform physical labor and daily warehouse tasks alongside the team
Strong organizational and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Effective communicator who collaborates well across teams

Nice To Haves

Experience in building materials, distribution, or contractor-focused environments
Experience supporting new site launches or operational expansions

Responsibilities

Lead day-to-day operations across Pro Center, warehouse, and delivery functions
Work alongside team members to ensure workflows are executed safely, efficiently, and in alignment with company standards
Monitor and drive performance against key metrics (inventory accuracy, productivity, service levels, safety)
Identify and implement process improvements to enhance operational effectiveness
Oversee the launch and ongoing operations of the Pro Center
Ensure a high level of service for contractors and customers, including order accuracy and responsiveness
Partner with sales teams to support customer needs and drive growth
Support and oversee daily warehouse activities, including receiving, storage, picking, staging, and shipping
Participate in operational tasks as needed, including creating customer orders, shipping/receiving freight, loading/unloading product, and putting away inventory
Maintain strong inventory control practices, including cycle counts and variance resolution
Ensure accuracy and timeliness of all inbound and outbound shipments
Hire, train, and develop team members across Pro Center and warehouse operations
Set clear expectations, provide coaching, and manage performance
Foster a culture of accountability, teamwork, and continuous improvement
Actively promote and model safe work practices while performing warehouse duties
Ensure compliance with company policies and all applicable safety regulations
Maintain a clean, organized, and secure work environment
Ensure a positive and consistent customer experience across all touchpoints
Address and resolve customer concerns in a timely and professional manner