Community Financial Credit Union-posted 21 days ago
Full-time • Entry Level
Westland, MI
101-250 employees

The Branch Manager is charged with leading the delivery of exceptional member and team member experiences. This leader advocates, nurtures, and guides their team to promote and deliver on Community Financials’ Member Engagement Manifesto, while removing obstacles and barriers to excellence. By setting the tone for branch performance and community engagement, this individual, along with their team, are proud CFCU representatives and recognized neighborhood advocates, working alongside local organizations that care about making our community better as much as we do. This position is responsible for overall branch functions and delivery, including but not limited to, member engagement, coaching and mentorship of staff for growth, and achieving the business and financial objectives of the credit union. This position has a starting annual rate of $65,500, but your offer amount may be increased with relevant work experience and transferable skills.

  • Lead, Coach, and Inspire.
  • Mentor and develop team members at all levels, fostering accountability, growth, and confidence.
  • Cultivate a Culture of Excellence.
  • Set clear standards of performance, ensuring both operational excellence and meaningful impact in every branch interaction demonstrating that the final mile counts.
  • Drive Community Connection.
  • Collaborate with internal teams to ensure the branch plays an active role in community events, partnerships, and initiatives that build financial confidence and empowerment.
  • Ensure Trust and Compliance.
  • Uphold the highest standards of security, compliance, and financial stewardship. Take ownership of ensuring the branch consistently follows all credit union policies, procedures, and regulatory requirements.
  • Empower Branch Success.
  • Guide the team in meeting and exceeding business, financial, and experience goals.
  • Champion Employee Experience.
  • Lead with empathy and vision to foster an inclusive, motivating, and supportive workplace where team members thrive, feel valued, and remain aligned with our shared purpose of being a trusted partner for life.
  • High school diploma or equivalent.
  • 4-6 years’ experience in retail/member experience.
  • 1 year of leadership experience.
  • Demonstrated business acumen.
  • Proven successful goal setting and achievements.
  • Proficiency using Excel and Word.
  • 3 years of leadership experience.
  • Comprehensive medical, dental, and vision plans
  • Four weeks of PTO for all full-time team members
  • Up to 12-weeks paid paternity/maternity leave
  • Lifestyle Accounts to help with your personal wellbeing
  • Family Health Benefits
  • Paid time off to observe all Federal Holidays
  • Flexible work options, including flex scheduling and work from home for many positions
  • A generous 401k match
  • Numerous employee engagement activities
  • Community Resource Groups
  • Paid time off for occasions such as volunteering, caregiving, and family events
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