Branch Manager

Scott Credit Union•Highland, IL

1d•Onsite

About The Position

Scott Credit Union is hiring a Branch Manager in Highland, IL to lead branch operations, guide and develop the frontline team, and support our members while strengthening our connection with the community. If you’re passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment – we’d be excited to welcome you to our award-winning team. The Branch Manager I and II is responsible for the success of their branch(es). Success is measured by achieving sales goals, operational excellence and providing both an excellent member and employee experience. Branch Managers will use the tools provided by their Regional Manager to coach and develop their staff to educate and engage members, ensuring an outstanding member experience.

Requirements

High school diploma or equivalent
Minimum five years of diversified experience working in a retail sales or financial services environment
Minimum two years of supervisory experience
Minimum two years’ experience providing financial services and deposit products in a customer service environment
Loan and deposit regulations experience
Personal computer experience to include Microsoft Office products OR Successful completion of all requirements of the Scott Credit Union Branch Manager Trainee Program

Responsibilities

Coach, lead and motivate branch employees to recognize and offer members the products and services that will enhance their financial well-being. Promote participation in cross sales of products and services, including referrals to mortgage, business lending and Retirement and Investment Services; provide training where applicable. Meets with employees regularly on an individual and group basis to establish and reinforce sales/service goals.
Develops plans and schedules for the efficient use of materials, machines, technological equipment and employees resulting in outstanding service-delivery.
Directs preparation of appropriate accounting records. Recommends budgets to management relative to the physical, human resource, and toher costs of the branch operation.
Sets clear expectations for employee performance and responsibilities, coordinates work and procedures, evaluates progress and provides feedback.
Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and finalizes a resolution. Ensure expectations are met for member service satisfaction results.