Branch Manager, Rio Bravo/Prince

Rio Grande Credit Union•Albuquerque, NM

14h

About The Position

This position is responsible for implementing a strong sales and service environment that will foster long-term financial relationships with our membership. This includes training, coaching, motivating and supporting branch staff to provide excellent member service.

Requirements

Experience- 2 to 5 years related experience.
Education- 4-year college degree or specialized course of study OR 5 years related experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals such as Standard Operating Manuals (SOPs).
Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public.
Ability to calculate figures and amounts such as discounts, interest, amortizations, proportions, percentages, cash flow, net present values, and depreciation.
Ability to apply concepts of basic algebra and arithmetic.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge Symitar's; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.

Responsibilities

Adhere to Service Standards.
Responsible for the direct supervision, training, development, and performance of branch staff.
Assist members to resolve account problems.
Promote and cross-sell products and services as appropriate to member requirements.
Monitor and analyze branch staffing and quality of service, including transaction volume, errors, and member wait time. Uses this information to make appropriate staffing recommendations.
Review and recommend revisions as needed in the procedures used with the branch.
Monitor internal and external member service to ensure excellent member service is provided
Conduct yourself as an entrepreneur of “your” branch; be proactive, visible and have a passion for sales and service.
Assure high quality service and delivery by fostering an environment that attracts and retains a competent workforce.
Responsible for creating a strong team of successful employees through training, evaluation, mentoring, coaching, and discipline.
Follow procedures and underwriting standards to control the quality of the consumer loan policies and procedures.
Understand and adhere to Credit Union policies and applicable and compliance as it applies to member service and loans.
Develop and maintain EG (employee groups) contacts that result in membership opportunities, orientation and enhanced member relationships.
Maintain ongoing credit union prescribed and self-directed personal financial services education training.
Maintain proficient use of all Credit Union CRM software in order to enhance sales, service and productivity.
Perform routine audits on teller line to include, but not limited to: Assistant Branch Manager cash drawer, dispensers/recyclers, and branch cash vault.
Review and develop branch strategic plans in relation to the overall goals of the Credit Union. Responsible for achieving all branch goals as directed by management.
Implement the Credit Union’s products and services with a set of approved procedures.
Implements all Credit Union procedures to ensure the branch is maintaining proper internal control.
Conduct interviewing process, decides on new hires, scheduling, training, delegating assignments and documenting and evaluating performance of subordinates.
Participate in community outreach as assigned.
Assist in any other area as directed by the AVP of Branch Administration and/or President/CEO.
Accurately identify all members using RGCU approved types of identification for all transactions.
Completely and accurately obtain and input all CIP information for new accounts.
Properly update all necessary CIP information in the core processor for prime and joint members and customers on all accounts for all transactions.
Completely and accurately fill out CTRs for RGCU members or customers and Shared Branching guest members.
Accurately perform OFAC during transactions such as but not limited to: opening new accounts; adding individuals to an account or shares; producing cashier’s checks or money orders; initiating wires, etc.
Ensure that all accounts, loans, and transactions are reviewed for the appropriate red flags.
Report all suspicious activity to the Risk Management department via the compliance group email