Branch Manager

Certex USA LLC • Houston, TX

48d

About The Position

CERTEX USA is seeking an experienced and dynamic Branch Manager to lead our team, oversee daily operations, and drive business growth in our Houston, TX location.

Position Overview
The Branch Manager is responsible for ensuring the efficient functioning of the branch, driving sales, managing operations, and fostering a team-oriented environment. This position plays a critical role in leading the branch toward achieving its financial and operational goals.

Requirements

• Strong leadership and managerial skills, with the ability to motivate and guide a team
• Must have basic knowledge of sales techniques, market trends, inventory management and business strategies within the industry
• Proficiency in financial management, budgeting, and reporting
• Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Highly analytical, results-oriented, ability to multi-task, negotiate, and work in a fast-paced environment.
• Excellent written and oral communication skills. Good interpersonal ski
• Pass pre-employment drug and alcohol screen and criminal background check
• Be able to provide valid documentation to provide proof of citizenship in accordance with I-9 document
• Display a professional and courteous attitude
• Willing to travel to various work sites as required
• Willing to work overtime, nights and weekends when necessary
• Strictly adhere to safety requirements and procedures and comply with the Company’s “Stop Work” policy
• Wear personal protective equipment (PPE) in designation operations and production areas as directed
• Have the willingness to work in a team environment and assist co-workers and Supervisor with other duties as required
• A high school diploma, Associates Degree or technical college training program preferred
• Minimum 2 years of experience managing business operations and supervising a team
• 5+ years in rigging, mining, manufacturing or construction industry required
• Experience managing budgets and P&L

Nice To Haves

• Experience implementing safety policies and procedures with in-depth knowledge of safety standards and regulatory compliance within the rigging and wire rope sector is preferred

Responsibilities

• Provides strategic leadership to the branch, directing and coordinating all activities
• Manage all aspects of branch administration, including financial management, budgeting and reporting
• Develop and execute operational plans to achieve sales targets, profit margins and overall business objectives.
• Understand and manage operation performance to Key Performance Indicators targets and actual results
• Manage the sales team, guiding and motivating them to reach and exceed sales targets while maintaining exceptional customer service
• Oversee inventory control, ensuring appropriate stock levels and efficient supply chain management
• Managing & updating our quality control process system ISO9001
• Reviews orders received to ensure customer needs are met, following through on commitments of delivery of product or information required, and proper communication of information to customers and employees who are fulfilling the order
• Meet with key customers on a regular basis to ensure that they are satisfied with our performance, to strengthen our relationship, and to develop strategies to ensure their future business
• Take ownership of all customer concerns and complaints, addressing them promptly and ensuring that the customer is satisfied with the final resolution
• Conduct monthly meetings with branch management team to ensure that everyone is working together to meet or exceed branch and company goals
• Ensure that the branch facility is safe, clean, well-maintained, and meets industry standards, safety standards and company policies
• Ensure that every member of the branch team receives the proper safety training and equipment applicable to their position
• Develop and foster a culture of teamwork and trust
• Responsible for hiring retention, performance reviews, training and development, coaching and corrective action

Benefits

• Bonus Opportunities
• Monthly Profit-Sharing Opportunity
• Vacation and Sick Leave
• 9 Holidays and 1 Floating Holiday
• 401k with 401k Match
• Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident and Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 51-100 employees