Branch Manager

Family Resource Home Care•Seattle, WA

28d•$85,000 - $100,000

About The Position

We are currently hiring a Branch Manager for our Seattle, WA office! At Family Resource Home Care, we provide assistive and personal care services to our clients in their homes, supported by our award-winning team of caregivers. As the Branch Manager, you will: Supervise and Develop Staff: Train and support branch administrative staff to ensure optimal performance. Act as Main Point of Contact: Manage all HQ communications, including billing and payroll audits. Ensure Compliance: Train branch staff on company policies and procedures to comply with all state and federal regulations. Perform Client Assessments: Conduct intakes, assessments, care planning, and ongoing supervision as needed. Assist Staffing Supervisors: Help schedule caregivers with clients as needed. Conduct Quality Audits: Perform periodic audits to ensure thorough documentation and follow-up. Promote Satisfaction: Strive to achieve high satisfaction levels among clients and employees. Resolve Concerns: Work with office staff to address escalated client or caregiver issues. Align Marketing Efforts: Ensure marketing strategies align with branch capacity and goals. And More!

Requirements

Education: Bachelor’s degree (or extensive industry and management experience).
Experience: 2-5 years of managing a team of 5 or more individuals.
Skills: Strong customer service, communication, problem-solving, and attention to detail.
Technical Proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint).

Nice To Haves

Experience in Home Care: Background in a home care and/or healthcare setting (preferred but not required).
Healthcare Management Degree: Helpful for understanding industry standards.

Responsibilities

Supervise and Develop Staff: Train and support branch administrative staff to ensure optimal performance.
Act as Main Point of Contact: Manage all HQ communications, including billing and payroll audits.
Ensure Compliance: Train branch staff on company policies and procedures to comply with all state and federal regulations.
Perform Client Assessments: Conduct intakes, assessments, care planning, and ongoing supervision as needed.
Assist Staffing Supervisors: Help schedule caregivers with clients as needed.
Conduct Quality Audits: Perform periodic audits to ensure thorough documentation and follow-up.
Promote Satisfaction: Strive to achieve high satisfaction levels among clients and employees.
Resolve Concerns: Work with office staff to address escalated client or caregiver issues.
Align Marketing Efforts: Ensure marketing strategies align with branch capacity and goals.

Benefits

Unlimited PTO: Enjoy the flexibility to take the time you need for rest and rejuvenation.
11 Paid Holidays: Celebrate holidays with family and friends without worry.
Comprehensive Insurance: Medical, dental, vision, and prescription options to keep you and your family healthy.
Company-Paid Life Insurance: Peace of mind with our company-paid life and AD&D insurance.
401(k) Plan: Secure your financial future with our retirement plan, including company matching.
Health Savings Account: Manage your healthcare costs effectively.
Employee Assistance Program: Support for personal and professional challenges.
Work Equipment: Company-provided computer and office setup.
Ongoing Development: Participate in weekly training meetings, annual summits, and continuous coaching.
Bonus Program: Opportunity to earn bonuses based on performance.