Branch Manager - UniFirst

UniFirst•Kerrville, TX

About The Position

At UniFirst, leadership is rooted in service to our customers, our Team Partners, and our communities. As Branch Manager, you'll report to the Division Director of Operations and lead Service and Administration, ensuring both functions work seamlessly together to deliver on our promise: to be the best service provider in the industry. Your role is to orchestrate your team to always deliver for customers, strengthen loyalty, and set your branch apart from the competition. Partnering closely with the plant, you’ll ensure operations and service stay aligned to provide the reliability and excellence our customers expect. This is a hands-on leadership role where you’ll drive performance, build accountability, and create an environment where your people feel supported and inspired to succeed all while keeping customers at the heart of everything we do.

Requirements

5+ years of progressive leadership experience, ideally across operations, sales or service environments
Bachelor’s degree from a four-year college or university preferred; relevant experience within UniFirst or the industry may substitute
Valid driver’s license and ability to meet DOT physical qualifications
Proven ability to understand and manage financial statements and apply them to decision-making
Comfort with writing reports, business correspondence, and presenting information to internal teams and customers
Proficiency with basic math and data analysis, including percentages, ratios, and budgeting
Strong problem-solving skills, with the ability to gather data, assess situations, and develop effective solutions
A collaborative mindset and a passion for creating a positive team culture

Responsibilities

Drive operational excellence and growth: Deliver revenue and profitability by developing new business, retaining customers, and optimizing service across all locations.
Set the bar for service: Ensure consistent quality, reliability, and responsiveness so customer needs are not only met, but exceeded, to strengthen loyalty and differentiate the branch.
Lead and support high-performing teams: Guide Route Service and Office Administration, ensuring all functions stay aligned, productive, and working toward shared goals.
Partner closely with the plant to deliver on operational plans: Ensure production and service remain tightly connected so customers receive consistent, reliable, and on-time solutions.
Own financial performance: Manage revenue, costs, margins, and budgets with discipline, transparency, and a focus on long-term sustainability at your branch.
Keep operations running smoothly: Maintain clear processes, organized workflows, and strong accountability so the branch operates efficiently day-to-day.
Build and develop talent: Hire the right people, train with purpose, and foster a culture where great performance is recognized and growth potential is nurtured.
Champion a safety-first environment. Create and uphold a workplace where Team Partners operate with the highest safety standards, reinforcing UniFirst’s commitment to well-being and compliance.
Lead with care, accountability, and adaptability. Address customer and internal challenges with empathy and urgency while embracing innovation and driving transformation that supports UniFirst’s evolving culture, customers, and business needs.
Think forward: Continuously seek ways to enhance service, strengthen customer relationships, and position UniFirst as the partner of choice.