Branch Manager (2226)

PAULS PEST CONTROL INC•Orange Park, FL

33d

About The Position

The basic function of the Pest Control Branch Manager is to provide assistance to the Operations Manager through service, sales, production, training and inventory; project the Paul’s Termite and Pest Control image and standards to all personnel and clients.

Requirements

High school diploma or equivalent (required)
Valid Driver’s License (required)
Florida Certified Operator in General Household Pest and Termite (required)
Previous experience in the pest control industry is required.
Three years of management experience required.
Strong communication skills with the ability to interact effectively with management, staff, and customers.
Proficient in basic math, including calculations for area, and product application.
Ability to read and interpret diagrams, such as lot layouts or landscape designs.
Basic computer skills, including familiarity with scheduling and reporting software like PestPac.
Physical capability to perform duties requiring bending, lifting (up to 50 lbs), and working in varying environmental conditions including heat, rain, and cold weather.
Strong problem-solving skills and the ability to make informed decisions quickly.

Responsibilities

Service - Visit problem accounts with Route Technicians, if possible, to resolve issues and retain customers
Solve persistent insect and rodent infestations while setting a reasonable and satisfactory expectation for the customer and the Route Technician, assigned to the account through communication and education
Ensure all Route Technicians, are consistently communicating with their customers
Develop innovative techniques to enhance service excellence
Resolve personality conflicts between employees and customers Sales - Accept sales leads and new starts when necessary from the office and field
Teach cross-selling techniques to Route Technician, during ride-a-longs Production - Responsible for ensuring 100% account completion by all route technicians.
Perform quality assurance follow ups on all pest control routes and participate in ride-along program
Provide assistance to all service departments if and when required Training - Ensure all Route Technicians, are following the company’s standard operating procedures through the ride-a-longs and take corrective measures when needed through coaching
Check each vehicle monthly for potential issues (tires, lights, damage, etc.)
Ensure all required equipment is on each vehicle and that it is used correctly (i.e., B&G’s, spreaders, web broom, aerosols, and P.P.E.)
Ensure proper application techniques are utilized by Route Technicians, when dealing with various infestations Inventory - Receive and fill chemical requests from Route Managers utilizing the locker system
Record distributed chemical on inventory control sheets and turn in to office inventory specialist
Record materials needed for full chemical order on the assigned day (currently the last Tuesday of the month) and turn in to route manager for review.
Miscellaneous - Any other duties or responsibilities as may be assigned by the Company and/or the Pest Control Department Service Manager.