Branch Manager

Airgas • Arcata, CA

37d • $71,000 - $85,000 • Onsite

About The Position

Airgas is Hiring for a Branch Manager in Arcata, CA!

The Branch Manager is responsible for all critical issues of the branch, including retail sales, sales growth, budgeting, attainment gross margins, and all operational expenses. Other key areas of responsibility include safety, customer service, inventory levels, accounts receivable, and resolution of personnel issues. Schedule and follow-up on deliveries, pre-call customers before scheduled deliveries. Schedule staffing to ensure excellent customer service at all times. Coach, mentor, and plan for development of direct reports by performing the following.

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

The Branch Manager is responsible for all critical issues of the branch, including retail sales, sales growth, budgeting, attainment gross margins, and all operational expenses. Other key areas of responsibility include safety, customer service, inventory levels, accounts receivable, and resolution of personnel issues. Schedule and follow-up on deliveries, pre-call customers before scheduled deliveries. Schedule staffing to ensure excellent customer service at all times. Coach, mentor, and plan for development of direct reports by performing the following. Responsible for adherence to company policies including safety and the use of personal protective equipment. Ensure any injury or accident is reported immediately, and investigated promptly. Responsible for managing P&L goals and objectives for the branch location. Control costs and monitor fiscal performance compared to budget utilizing the EBITDA tool. Assist outside salespersons in all facets including but not limited to preparing quotes, maintaining al required literature, providing customer follow-up, and gathering sales leads. Maintain and upgrade selling skills and technical/product knowledge for the branch. Maintain a positive work environment for the branch in all direct or indirect communications. Provides backup support to sales representatives with order entry and customer inquiries. Coordinating with territory sales personnel to grow market sales and margins. Manages and oversees the branch inventory, daily inventory cycle counts and maintains showroom and warehouse appearance. Oversees reoccurring orders process for the branch on a daily basis. Posts daily cash and charge orders for all tickets. Manages daily reconciliation of cash and bank deposits. Responsible for daily, weekly, quarterly and annual reporting; such as open order edit list, quote list, purchase orders, invoice simulation and more. Ensures that internal and external customers receive prompt acknowledgment and service in a pleasant manner. Manages associate training in procedural areas such as following all Airgas Operating Standards and safety regulations. Lead, coach and mentor associates; this will include positive motivation and performance evaluation, coaching, providing regular feedback, communication of goals, leading regular team meetings and calls. Recruit, retain and develop the necessary team to ensure success for branch goals. Provides leadership and management direction to associates with day-to-day operations of the retail store including compliance, retail sales, warehousing and distribution. Manages work hours and approves overtime in timekeeping system. Responsible for maintaining hours within established budget. Responsible for managing truck distribution, maintenance, and DOT Compliance. Maintains store in a clean and orderly manner. All employees are expected to perform any reasonable work request that falls within the qualification but not specifically described.

Requirements

• High School diploma or equivalent; Bachelor’s Degree preferred in business management, finance or similar.
• Require two to five years of experience in an industrial retail, inside sales, customer service and/or inventory control related position.
• Two to five years experience required in managing and building teams through effective leadership.
• Excellent oral and written communication skills; well organized; creative problem solving; strong service orientation; strong interpersonal skills and ability to influence, work independently and as part of a team.
• Must be able to excel in a deadline oriented environment and demonstrate a high level of competence inorganizing and prioritizing multiple work assignments.
• Ability to deal effectively with a diversity of individuals at all organizational levels.

Nice To Haves

• Basic product knowledge of welding, safety, gases and supplies
• SAP or similar software system experience.
• Intermediate skills operating a computer in Windows based environment is recommended.

Responsibilities

• Responsible for all critical issues of the branch, including retail sales, sales growth, budgeting, attainment gross margins, and all operational expenses.
• Safety
• Customer service
• Inventory levels
• Accounts receivable
• Resolution of personnel issues
• Schedule and follow-up on deliveries, pre-call customers before scheduled deliveries.
• Schedule staffing to ensure excellent customer service at all times.
• Coach, mentor, and plan for development of direct reports
• Responsible for adherence to company policies including safety and the use of personal protective equipment.
• Ensure any injury or accident is reported immediately, and investigated promptly.
• Responsible for managing P&L goals and objectives for the branch location.
• Control costs and monitor fiscal performance compared to budget utilizing the EBITDA tool.
• Assist outside salespersons in all facets including but not limited to preparing quotes, maintaining al required literature, providing customer follow-up, and gathering sales leads.
• Maintain and upgrade selling skills and technical/product knowledge for the branch.
• Maintain a positive work environment for the branch in all direct or indirect communications.
• Provides backup support to sales representatives with order entry and customer inquiries.
• Coordinating with territory sales personnel to grow market sales and margins.
• Manages and oversees the branch inventory, daily inventory cycle counts and maintains showroom and warehouse appearance.
• Oversees reoccurring orders process for the branch on a daily basis.
• Posts daily cash and charge orders for all tickets.
• Manages daily reconciliation of cash and bank deposits.
• Responsible for daily, weekly, quarterly and annual reporting; such as open order edit list, quote list, purchase orders, invoice simulation and more.
• Ensures that internal and external customers receive prompt acknowledgment and service in a pleasant manner.
• Manages associate training in procedural areas such as following all Airgas Operating Standards and safety regulations.
• Lead, coach and mentor associates; this will include positive motivation and performance evaluation, coaching, providing regular feedback, communication of goals, leading regular team meetings and calls.
• Recruit, retain and develop the necessary team to ensure success for branch goals.
• Provides leadership and management direction to associates with day-to-day operations of the retail store including compliance, retail sales, warehousing and distribution.
• Manages work hours and approves overtime in timekeeping system.
• Responsible for maintaining hours within established budget.
• Responsible for managing truck distribution, maintenance, and DOT Compliance.
• Maintains store in a clean and orderly manner.
• All employees are expected to perform any reasonable work request that falls within the qualification but not specifically described.

Benefits

• We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
• Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
• Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager