Security Services - Branch Manager

GardaWorld•Tukwila, WA

30d•$120,000

About The Position

As the Branch Manager, you will lead operations in your geographical market, reporting to the Regional Vice President. Your responsibilities include leadership, management, employee development, client relations, compliance, brand development, and profitability. The role is 10% strategic, involving planning, financial forecasting, and leadership, and 90% tactical, focusing on financial management, staff recruiting, operational support, and client relationship maintenance.

Requirements

Authorized to work in the United States
A bachelor's degree in business administration or a related field.
A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
7+ years of Contract Security Operations experience.
4+ years of management experience
Results and people-oriented, balancing business considerations
Process-driven mentality
Highly organized
Self-motivated with a high sense of urgency
Stable, progressive work history
Excellent communication skills
Acts with integrity
Resilient and adaptable
Competitive spirit
Ability to develop relationships at all levels
Willingness to get involved in all aspects of the business

Responsibilities

Analyze branch financial reports monthly to identify trends, inefficiencies, and opportunities for cost savings.
Collaborate with operations and sales teams to optimize staffing levels while maintaining service quality.
Implement pricing strategies and service packages that balance competitiveness with profitability.
Identify and pursue new business opportunities within the branch territory.
Monitor budget adherence for overtime, training, and administrative expenses.
Track all employee hours daily and ensure proper approval of overtime requests.
Communicate with clients proactively regarding schedule changes or additional coverage needs.
Implement scheduling strategies to minimize unnecessary overtime without compromising service levels.
Conduct regular audits of timekeeping and billing to ensure accuracy.
Conduct regular one-on-one meetings with managers and staff to address concerns and recognize achievements.
Facilitate team-building activities and professional development programs.
Maintain open communication channels for feedback and suggestions.
Address employee grievances promptly and implement retention strategies.
Personally visit all key clients on a weekly, monthly, or quarterly basis depending on account size.
Conduct client satisfaction assessments and follow up on any service issues immediately.
Develop strong relationships with client decision-makers to anticipate needs and propose solutions.
Coordinate with operations to ensure consistent, high-quality service delivery.
Identify staffing gaps and develop targeted recruitment strategies.
Conduct interviews, screen candidates, and participate in the hiring process.
Collaborate with HR to ensure timely onboarding and training of new hires.
Create individual development plans with clear milestones for skill growth.
Provide mentorship, coaching, and performance feedback regularly.
Assign progressively challenging responsibilities to prepare candidates for promotion.
Monitor progress and adjust development plans as needed.
Complete all required training for each system and participate in ongoing refresher sessions.
Use software to streamline scheduling, payroll, client reporting, and employee management.
Ensure all branch data is accurate and up-to-date in real time.
Maintain thorough knowledge of all company policies, procedures, and regulatory requirements.
Conduct routine audits of branch operations to ensure compliance.
Ensure all employees complete required training and certifications.
Report and address compliance gaps immediately.
Model professionalism, integrity, and respect in all interactions.
Demonstrate accountability and ethical decision-making.
Encourage a positive workplace culture by recognizing and supporting team members.
Adapt to changing business needs and priorities as directed by senior leadership.
Support cross-functional initiatives and special projects.
Provide coverage or support in operational areas as needed.