Branch Manager

CBI Bank & Trust•Galesburg, IL

31d

About The Position

GENERAL DESCRIPTION: The Branch Manager is responsible for the efficient operation of one of our full-service branch banks while promoting market growth. Responsible for providing a high quality of customer service, cross selling, and comprehensive, prompt and efficient handling of customer transactions.

Requirements

5+ years of sales and/or customer service experience
Exceptional communication skills
General computer and basic math skills
Attention to detail and ability to multi-task; excellent organization skills; ability to multi-task
Strong knowledge of bank products
Ability to work in a fast paced, team environment

Responsibilities

Responsible for growing loans and deposits of the office through personal calling and sales efforts, excellent customer service, and cross-sales to walk-in traffic of the branch.
Greets and serves bank customers in a prompt and friendly manner.
Assists customers in opening new accounts and all related services, issuing CDs, and closing all deposit accounts.
Responsible for originating consumer loans and referring other lines of business.
Completes thorough sales tracking to ensure goals are being met.
Actively participates in all bank promotions/campaigns including Call Nights.
Participates in community organizations, projects, and functions representing the bank in a professional manner.
Develops new business by visiting prospect businesses outside of the branch.
Reports issues of the branch to the appropriate supervisor/area.
Promotes all bank services to customers.
Handles customer complaints. Counsels customers with special problems or in disagreement with bank policies and procedures.
Maintains a good working relationship with the teller area for a positive work environment and to improve referrals from the tellers.
Oversees branch appearance, reports any maintenance issues to appropriate facilities manager or management.
Maintains working knowledge of Bank policies and procedures with respect to all Retail applications.
Actively upholds the organization’s vision, mission and values, encompassing mutual respect, honoring commitments, working with integrity and accepting responsibility for own actions.
Demonstrates knowledge of and adherence to EEO policy, shows respect and sensitivity for cultural differences, promotes working environment free of harassment of any type.
Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.
Has a strong commitment and dedication to internal and external customer service.