Branch Manager

Police & Fire Federal Credit Union•Bensalem Township, PA

26d

About The Position

The Branch Manager is responsible for the overall performance of the branch – ensuring that its operations run smoothly, and that its members are provided exceptional member service while meeting service levels. With the support of the branch management team, the Branch Manager is responsible for meeting established sales and growth goals. In addition, the Branch Manager is responsible for the development of their staff members in achieving their transaction and sales goals. The Branch Manager sets the tone and champions for their branch, commits to coaching and staff development, including performance management. The Branch Manager supports, adopts and promotes PFFCU’s corporate values of member service, teamwork, commitment, and performance. The Branch Manager must believe in and model the 5 Step Total Member Connect (TMC) Service process while coaching these behaviors in their team through observation, coaching, and inspection.

Requirements

Branch Experience Required
Credit Union Background with management experience for a Teller Line and Platform Experience Required
Three to five (3-5) years supervisory experience
Thorough understanding of Service and Sales Policies and Procedures
Three to five (3-5) yeas of credit union experience
Excellent Verbal and Written Communication Skills
Excellent Math and Accounting skills
Superior Leadership skills to motivate staff and encourage a learning and growth atmosphere.
Excellent problem-solving skills having the ability to solve member service issues as well as workplace conflicts as they arise (staff conflicts or technical difficulties)
Exceptional Member Service skills with both members and staff.
Superior understanding of banking regulatory matters and procedures for proper operation.
Ability to perform various banking procedures and operations.
Ability to remain professional and composed under pressure.
Proficient with Computers and Various Software systems, including but not limited to Word, Excel, Outlook, Jack Henry Symitar/Episys, etc.

Nice To Haves

Solid understanding of Jack Henry Symitar/Epysis Preferred

Responsibilities

Manages all aspects of Branch (Operations & Sales)
Demonstrates PFFCU’s core values, promoting our mission and vision.
Thorough and comprehensive understanding of all retail products and services and sufficient understanding of all credit union services to recommend solutions to meet member needs.
Maintains a comprehensive knowledge of all related policies, procedures, rules and regulations.
Ensures Branch is compliant with audit procedures and other applicable guidelines.
Responsible for maintaining vault cash levels at the thresholds established by Finance and Retail Management.
Responsible for Branch Coverage, ensuring sufficient staffing for Opening and Closing the branch, and flexible to fill in gaps of management coverage.
Works constructively within branch and other departments to achieve the common goals of PFFCU. Partners with all areas of PFFCU to provide seamless member service.
Commits to the highest level of member service and the ability to motivate branch staff to provide exceptional member service.
Responsible for the oversight of Branch Budget, maintains and controls expenses to ensure that they are within budget objectives.
Monitor Member XP survey data to achieve member service goals, identify trends, and respond timely to members unhappy with the service received.
Ability and willingness to speak with members to resolve any questions, issues or problems.
Commitment to following up with members in a timely manner when these issues are not resolved while the member is in the branch.
Manage staffing levels in the branch to ensure members are served quickly and efficiently on both sides of the branch.
Responsible for the physical branch facility, evaluating the appearance and operation of the interior and exterior on a daily basis and notifying the appropriate areas if repairs are required.
Evaluates outside ATM and all branch security systems.
Takes Ownership in ensuring all staff members in the branch are coached regularly to improve operational/sales, execution of 5 step Total Member Connect (TMC) service process for the betterment of the staff member, team and credit union.
Ensures Timecards are completed and approved in accordance with labor laws and PFFCU Policy.
Celebrates success and motivates staff to achieve goals.
Ensures consistency when addressing performance expectations, including completion of performance improvement plans, verbal/written warnings as needed.
Executes on Short and Long Term strategic goals.
Monitors teller and sales activities to ensure adherence to PFFCU policies and procedures.
Takes a vested interest in attracting, retaining, and developing talent at all levels to successfully achieve assigned goals.
Champion a culture of leadership, responsibility, accountability, and continual improvements with all staff members.
Must be a notary.
Must be able to provide coverage for branches other than primary branch when needed. PFFCU will do our best to assign branch locations near the manager’s residence, but it is not guaranteed. PFFCU will do our best to give advanced notice when possible for relocations planned to last longer than one week.
Performs other assignments and projects assigned by the Regional Manager, SVP Branch Network and/or Chief Retail Officer.

Benefits

EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 90% of premiums covered by PFFCU
401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year
Great benefits, paid time off, and more!

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