Branch Manager

Municipal Credit Union•Elmont, NY

28d

About The Position

The Branch Managers have the importance of managing and leading all aspects of the branch performance while consistently upholding MCU s core values. You will be responsible for efficiently managing all functions, staffing, and daily operations of a branch or multiple branches. This means leading branch staff to achieve company goals, support the mission and visons of MCU and always have the member s experience in mind. You will drive performance and member loyalty through consultative interactions with our members and solutions that help them achieve financial well-being. Accountable for risk management and compliance. Build a high performing team through the attraction, on-boarding, coaching and development of branch team members. Branch Manager is a critical role to MCU, with variety of responsibilities. As a Branch Manager you will be actively involved and represent MCU in your local community. Being a part of the community, attending community events and supporting the community will be an expectation. At MCU, we believe that supporting our communities is instrumental to our Credit Union and its members

Requirements

Bachelor s degree in business management/administration or equivalent work experience.
Minimum five years of branch or managerial experience.
Excellent written and verbal communication skills.
Excellent organizational ability in a high-pressure environment.
Proficiency in Microsoft Office Suite.
Available to work flexible hours.
Highly ethical.
Available to work Saturdays

Responsibilities

Manage HR activities including, hiring, coaching, performance evaluations, and compensation decisions as necessary, you will also mentor and support employees while holding them accountable to service, operations and sales goals
Develop and manage a branch business plan aimed at specific goals. You will direct and actively participate in strategy and tactics including being active in your local community, outbound calling, in-branch selling, branch campaigns, service calls. Along the way you will evaluate areas of need to deepen member relationships. Branch Teams will look to you for mentorship, coaching and training to assist in meeting our member s financial goals and delivering a meaningful member experience, and any other topics to keep the team engage and performing as per MCU s core values and mission.
Perform a wide range of administrative and supervisory duties including the development of branch goals and financial targets, in-branch sales and outside sales. As the Branch Manager, you will instruct, coach, supervise and assist in their professional development. You may undertake special projects relating to department services as assigned.
Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
Proven ability to coach, develop and retain a highly engaged team
Personable nature with good member experience service skills, both verbal and written as well as a strong presentations kills
Community affiliations to nonprofit organization
Able to work and leverage technology to help our members and team
Willingness to enthusiastically manage constantly changing priorities
Strong planning and organizational skills
An eagerness to collaborate across all lines of business.
Responsible for staffing the branch, including recruiting/identifying talent, interviewing and selecting branch team
Develops a comprehensive understanding of members financial needs and recommends products and services to help the members achieve their financial goals
Develop partnerships with center of influence and networks in the community to identify prospective member referrals and service opportunities
Leads by example and ensures consistent delivery of distinctive service for all our members
Manages and coaches to the delivery of a differentiated member experience. Coaches team to confidently engage with members in technology enabled interactions, providing solutions and advice oriented consultation that improves member financial well-being.
Leads effective problem resolution, making banking easy for our members. Connects all of MCU, delivering a seamless member experience in an omni channel environment.
Responsible for successful onboarding and training of new employees
Implements strategies that increase productivity and enable sales target achievement.
Attends weekly manager s meetings.
Facilitates and empowers the team to conduct morning huddles and monthly staff meetings to develop and inform staff.
Manage the branch office in an efficient and cost-effective manner.
Cultivate professional business relationships with organizations in the community.
Coach, motivate, and mentor all staff to achieve and support service excellence.
Implement and monitor sales and cross-selling programs to reach established goals.
Manage staffing, scheduling, performance evaluations, and make disciplinary recommendations as necessary.
Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Disseminate information regarding changes in policy, procedure, and products and services offerings in a timely manner.
Control branch expenses within budgetary constraints.
Ensure branch operational integrity and be audit ready.
Comply with BSA and SAR requirements.
Travel and work at other branch locations as required.
Perform other duties as required