Branch Manager – San Antonio, TX

Building Controls & Solutions•San Antonio, TX

About The Position

Branch Manager – San Antonio, TX Company Overview Building Controls & Solutions (BCS) is a leading valued distributor and solutions provider of building automation and energy management technologies. We support Mechanical, Electrical, and Controls Contractors, as well as OEMs, Integrators, Engineers, and End Users across the commercial building market. Our portfolio includes HVAC controls, HVAC products, gas detection systems, flow measurement, security and access control, lighting control, wireless solutions, analytics, and IoT technologies. BCS partners with best‑in‑class manufacturers and leverages deep technical expertise to deliver competitive, practical solutions that solve real‑world building automation challenges. BCS operates through local branch locations designed to support contractors with counter service, product availability, and hands‑on support, including showrooms stocked with ready‑to-purchase inventory. Learn more at www.buildingcontrolsandsolutions.com Position Summary The Branch Manager is responsible for the overall performance of the BCS San Antonio branch and surrounding territory. This role combines sales leadership, operational management, and customer engagement with a strong entrepreneurial mindset. The Branch Manager is accountable for growing market share, driving profitable sales, delivering excellent customer service, and ensuring efficient branch operations.

Requirements

Proven customer service and inside sales experience.
Strong business ownership mindset with an entrepreneurial approach.
Process‑oriented with attention to detail and operational discipline.
Ability to manage multiple priorities in a fast‑paced, customer‑focused environment.
Strong communication and relationship‑building skills.

Nice To Haves

Technical aptitude with building automation or related control products.
Experience in HVAC, controls, or building automation markets.
Prior branch, territory, or operations management experience.

Responsibilities

Own the overall performance of the San Antonio branch and assigned territory, with a primary objective of increasing BCS market share.
Develop and execute local business plans aligned with company sales, margin, and growth objectives.
Serve as the primary local representative of BCS for customers, vendors, and internal teams.
Drive branch sales and gross margin performance against annual goals (linked to branch incentives and bonuses).
Maintain and grow counter sales through proactive customer engagement and merchandising strategies.
Manage and expand House Accounts not assigned to an Outside Sales representative.
Collaborate closely with Outside Sales to support account growth, quoting, and opportunity development.
Provide quotations and technical support in coordination with the Technical Solutions team.
Deliver best‑in‑class customer service for walk‑in, phone, and email customers.
Maintain regular customer contact and follow‑up to strengthen relationships and identify new opportunities.
Manage the will‑call process to ensure fast, accurate, and professional order fulfillment.
Oversee branch inventory, including stocking levels, accuracy, merchandising, and showroom displays.
Ensure proper order entry, processing, and documentation for all sales transactions.
Maintain customer order and back-order files and proactively communicate order status.
Process customer returns in accordance with company policies.
Maintain clean, organized, and contractor‑friendly branch operations.
Manage and support inside sales staff, as applicable, including training, coaching, and performance management.
Foster a collaborative environment between inside sales, outside sales, and technical resources.