Branch Manager

HomeTown Credit Union•Faribault, MN

19d•Onsite

About The Position

At HomeTown Credit Union, we make a difference for our staff, members, and the community by living out our Core Values of Integrity, Commitment, Member Advocacy, Education and Community. We encourage employee engagement in their career, self-motivation, and self-improvement to continue to learn and grow with the organization. For almost 50 years, HomeTown Credit Union has been leading the charge to offer financial education in our communities and is here to be a trusted partner for financial success. Our staff and volunteers work hard to fulfill this mission every day. You will support the development and implementation of initiatives and programs that strengthen the Credit Union's presence, designed to provide growth opportunities within the local community. Provide professional leadership to the branch staff to achieve the Credit Union's goals and initiatives. Schedule, train, coach, develop, and evaluate staff to ensure Credit Union members consistently receive the highest level of service. Provide support and motivation to the branch staff with the objective of building and strengthening member relationships. Responsible for the overall appearance and maintenance of the branch office.

Requirements

High school diploma or GED required
Minimum of two years' experience in a financial institution required.
Ability to utilize personal computers and related software.
Proficient in Microsoft Office products.
Proficient in calendar and scheduling software.

Nice To Haves

An associate degree or equivalent from a two-year college or technical school in a business-related field is preferred.
Minimum of two years' experience in a leadership role is preferred.
Lending experience is preferred.

Responsibilities

Provide ongoing communication to management on business development opportunities within the local community.
Serve as Credit Union liaison with such groups as the Chamber of Commerce organizations in the local community.
Maintain a high profile of the Credit Union through community involvement and represent the Credit Union as necessary in community functions.
Act as point of contact for requests for marketing, sponsorships, and donations within the local community.
Responsible for effectively communicating with Business Development/Community Education Coordinator regarding such requests.
Assist with member appreciation efforts.
Assist in establishing individual and branch goals and objectives for the branch staff to align with the vision, mission, and strategic plan of the Credit Union.
Provide regular feedback to staff through coaching, performance plans, and appraisals that foster success to achieve goals and objectives.
Champion high performance and foster a positive and professional work environment.
Maintain a highly motivated, well-trained staff. Develop strategies to keep staff motivated and enthusiastic.
Oversee and assist in training and education to enhance employee knowledge and skills.
Drawing from the fundamentals of the Credit Union "Service Standards", provide support to members regarding products and services in a professional, friendly, enthusiastic, and efficient manner.
Provide backup support to the branch staff for all member services as necessary.
Responsible for managing the daily operations including opening and closing the office during the week and on weekends.
Maintain a thorough knowledge of all Credit Union products, services, and promotions.
Assist in identifying products, services, and promotions to remain competitive in the local market.
Monitor and approve branch staffing and scheduling to ensure efficient delivery of services.
Ensure that all systems and equipment function such that branch staff and member satisfaction is maximized.
Ensure staff training and procedures are in place to meet security needs of the office.
Ensure office always has a professional and organized appearance.
Assist with monitoring office supplies and that all marketing materials are current.
Ensure the Credit Union brand is promoted in a consistent manner.
Keep management informed of all pertinent issues and maintain ongoing office communications.
Attend seminars, webinars, and round table meetings as a way of keeping current on changes in regulations, industry trends, marketing, and business development.
Support the strategic direction of the Credit Union and the Business Plan Goals.