BRANCH MANAGER

Northwest Community Bank • Granby, CT

7d

About The Position

Under the direction of the Vice President Retail Banking, manages the branch office including supervising staff, ensuring compliance with Bank policies and procedures, developing new business, ensuring exceptional customer service and retention of existing customers and staff development. The Branch Manager will develop a business sales plan annually and execute the plan effectively and in conjunction with the sales team partners. The Branch Manager will maintain a civic leadership role in the community of which their branch is located. The Branch Manager is expected to identify sales opportunities, cross sell products and services including referrals to branch sales team and brokerage personnel. The Branch Manager will oversee the team to ensure adherence to service standards, policies and procedures, and model/coach proper behaviors. The Branch Manager must be proficient in instructing others in performing a variety of job responsibilities. Sets the example of meeting and/or exceeding the expectations of the Assessment/Deployment Coaching process; sales, service, operations, and cross training/personal development.

Requirements

• Bachelor’s degree equivalency required with 3 to 5 years of relevant experience in retail banking, sales or financial industry.
• Strong working knowledge of accounting, customer service, compliance and consumer credit analysis.
• Demonstrate strong communication, sales, and supervisory skills
• Proven ability to interact in a positive and professional manner with customers, employees and peers.
• Must have PC computer skills including the internet, and Microsoft Office; Outlook, Word, and Excel.
• Ability to obtain a Notary and SBLI.

Responsibilities

• Responsible for Generating Business and Deepening Customer Relationships
• Lead the team to actively support branch sales. Providing team with coaching and guidance.
• Drive team sales goal attainment. Model appropriate sales techniques.
• Lead Team Sales Meetings, Sales Campaigns, and Branch focused sales events.
• Maintain current and accurate records of sales tracking results for the branch.
• Cross sell products and services, such as business products, consumer checking, debit cards, E-banking, and other referrals to established affiliates; appropriately to every customer by identifying needs and providing solutions. Providing coaching to the team to achieve their cross-sell goals.
• Able to open all account types, originate and close loans.
• May need to serve in other roles of the team as necessary.
• Takes ownership of all referrals to sales team acting as a liaison between customer and sales partners: Treasury Management, Wealth Management, Commercial Lenders, BDOs.
• Responsible for Providing Exceptional Customer Service
• Provides efficient, effective, and courteous customer service. Act as a role model to the team and ensures delivery of the same.
• Consistently deliver service by acknowledging customers immediately, making eye contact, using the customer’s name and giving undivided attention. Using standard greetings and farewells and thanking the customer for banking with us. Hold team accountable to do the same.
• Constantly look for ways to improve the customer experience and communicate those ideas to management.
• Manage new and existing customer relationships through direct contact, phone or email and build those relationships to encourage business retention.
• Complete all work with accuracy and in a timely manner.
• Addresses customer complaints as outlined by Bank policy. Ensure timely resolution of any concern’s customers may have.
• Ensures a welcoming environment in the branch as well as proper appearance of building, grounds, furniture and equipment.
• Responsible for Adhering to Policies, Procedures, and Ensuring Operational Soundness
• Manage all aspects of daily branch activity: including scheduling, sales and operation reports, observing interactions with customer, lobby leadership, and monitoring operations.
• Perform operational functions and adhere to the policy and procedure as is outlined in our Bank’s manuals (i.e., Reg. CC, BSA, etc.). Ensures team adherence. Maintains and oversees wire authority of up to $150,000.
• Maintains a unique Identifier number through the NMLS Federal Registry. Is responsible to provide the unique NMLS number to mortgage applicants as required and requested, number must be included on all written, and electronic communication including, telephone voicemail, text messages, and email signatures and business cards.
• Perform functions such as answering phone, filing, safe deposit box escort, audits, etc.
• Performs all duties in accordance with prescribed regulatory compliance guidelines and hold team accountable to the same.
• Complete audits and enforce proper security and procedures.
• Responsible for opening and closing branch.
• Responsible for Leadership and Coaching
• Participate in the interview process and termination recommendation process.
• Conduct the performance review process. Including performance improvement plans.
• Provide and identify ongoing coaching, training, development, goal setting and recognition of team.
• Recommend procedural changes and communicate them to management.
• Responsible for Identifying Cross Training Opportunities and Personal Development
• Continuously strive to improve personal development through policy, product, and banking knowledge.
• Attend relevant seminars and courses to update and advance knowledge and skills.
• Participate in community and professional relationships for the benefit of the bank.
• Maintain current knowledge of Bank’s products and services as well as policies and procedures and ensure team understands them.
• Volunteer for special projects within the scope of your job responsibilities including CRA eligible activities.
• Cultivate a prospecting list of COIs and small business.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level