Branch Manager

Commerce Bank•Des Peres, MO

1d•$65,000 - $96,000•Onsite

About The Position

The main purpose of this job is to manage a team of personal bankers and to proactively develop customer develop customer relationships by listening to and understanding the customer (both internal and external), anticipating, and providing solutions to customer needs.

Requirements

Strong knowledge of the financial services field, including knowledge of best practices
Ability to lead a group of bankers to achieve desired results, while delivering an excellent customer experience
Ability to interact and engage customers at point of contact – follows current model of customer engagement
Ability to effectively communicate retail strategy to direct reports and identify opportunities and implement improvements
Ability to maintain a high level of confidentiality
Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
Ability to drive results and balance management of organizational risk and meeting goals of the business
Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook
Associate’s degree or equivalent combination of education and experience required
2+ years experience as a Banking Services Manager/Consultant, Financial Services Representative or similar position required
1+ years leadership/supervisory experience required; assistant management experience preferred

Responsibilities

Responsible for all retail banking day to day activities at designated location or locations
Manage a team of personal bankers to effectively deliver the GUEST model when interacting with customers
Proactively develop customer relationships by listening to and understanding the customer (both internal and external), anticipating and providing solutions to customer needs
Establish procedures to monitor the results of delegations, assignments, or projects
Adhere to established policy and procedure guidelines and ensures team adheres
Remain current and ensure team remains current on product knowledge to assure that individual and branch sales goals are met
Develop talent and retain team members through training, coaching and Align conversations
Support and Promote team development via goal setting, communication, coaching, delegation, training etc.
Utilize staff according to current staffing model
Monitor sales efforts and results
Observe and coach staff to improve overall customer management by providing timely feedback and guidance
Build and maintain business by actively soliciting new business from prospective customers and work directly with current customers to sell/cross sell retail products
Service customer needs, research problems and provide follow-up to customers/staff members
Generate creative solutions to situations by trying different and novel ways to deal with organizational problems and opportunities
Utilize staff according to current staffing model
Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
Communicate decisions, priorities and relevant information to team members effectively
Support budget management, planning and expenditure
Perform other duties as assigned