Branch Manager - Louise Branch

The First National Bank in Sioux Falls•Sioux Falls, SD

About The Position

Position Summary: The Branch Manager provides leadership for the branch and team by working closely with teammates and offering one-on-one mentoring and coaching to consistently apply the Sales and Service Philosophy and service excellence standards. This role is responsible for the overall sales performance and sales management of the branch, including daily supervision of team, administration of job functions, and oversight of deposit and consumer credit decisions, sales and marketing efforts, customer service, and collection activities across areas of responsibility. The Branch Manager may also handle commercial lending and/or real estate origination. In addition, our FIRST Values apply to all teammates without exception. FIRST Values Family We support, trust, and respect each other, our customers, and our shareholders. Independence & Innovation We embrace change as vital to our success. Relationships We build relationships that are based on strong character, mutual loyalty, trust, and respect. Stewardship We take care of ourselves so we can take care of others. Teamwork We help each other grow and succeed. Who we are: The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations. The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us it is the cornerstone of our success. Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values. Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships. Although banking has evolved over the years, our mission and values have not and will not change. What will you do: Accountabilities

Requirements

Secondary education in related field preferred.
Four or more years of relevant work experience including banking and supervision experience, or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position.
Ability to work as a facilitator, coach and/or mentor to others.
Excellent verbal and written communication skills.
Ability to conduct relationships in a manner that ensures cooperation and positive results.
Excellent organizational skills and attention to detail.
High degree of accuracy required.
Demonstrate a high degree of concern for professional and innovative customer service.
Ability to adapt to the needs of the organization and teammates.

Nice To Haves

Experience with sales, sales management, and/or banking preferred.

Responsibilities

Lead with clear direction, providing the necessary tools to delegate and elevate for growth and development of teammates.
Provide training, coaching, development, and motivation for bank personnel.
Lead branch in all aspects, including customer service, human resources, administration, and sales practices in accordance with banks objectives.
Locate areas of improvement and leverage growth opportunities.
Evaluate staffs performance and provide feedback through consistent and ongoing coaching and communication.
Know how their role fits in to the strategic plan of the bank and their department.
Hold regular one on one's, quarterly conversations, and team meetings.
Lead with the Sales and Service program of the department when working with customers.
Fully understand the products and services that are applicable to their role and recommend those products to our customers when appropriate.
Proficiently explain and cross sell banking products and services to clients based on their needs.
Process applications for deposit accounts, loans, credit cards, and safe deposit boxes.
Lead by example in sales and referrals for the branch in accordance with bank objectives.
Responsible for the growth of their assigned portfolio and that of their direct reports.
Create a culture that leads to world class customer service by exceeding customer's expectations and building brand loyalty.
Represent the bank in a positive manner in their community and encourages prospects to become customers.
Handle escalated customer concerns.
Strive to meet goals that have been set for them and for their overall team.
Share knowledge with others to bring out best in team.
Follow guidelines, policies and procedures of the bank to keep errors to a minimum.
Prepare documents when opening or changing accounts, obtain necessary signatures and process paperwork in an accurate and efficient manner including timely correction of errors.
Collect and input accurate information from clients.
Errors are identified quickly and remedied efficiently.
Use solid judgement when making decisions and keeps the Bank's policies, procedures, and reputation in mind.
Exceptions are well thought out and documented with proper approval.
Stay current with changes to Bank policies and procedures, also ensure that branch personnel understand and follow Bank policies and procedures.
Ensure quality control of new accounts and customer transactions.
Process internal paperwork through checkoff team that has minimal errors and any errors that are identified are corrected in a timely manner for self and team.
Ensure that the retail branch runs properly and efficiently.
Recruit and determine eligibility by interviewing qualified candidates to hire for open positions.
Approve PTO and create schedules for staff to ensure branch operations meet customer expectations.
Train, coach, and supervise branch teammates.
Manage the security of the branch, including the issuance of keys, management of dual control, and following of security procedures.
Ensure that surprise audits are done on cash drawers.
Maintain branch facilities and work with Maintenance Team to address any facility issues.
Ensure that all audit and compliance standards are met for the branch.