Branch Manager

Richelieu Hardware•Indianapolis, IN

36d

About The Position

We are currently seeking a Branch Manager to join our team of professionals. As a vital role charged with the management of both people and processes, the Branch Manager will be responsible for all phases of the branch office, with areas of responsibility including Warehouse, Operations, Customer Service, and Inside Sales. They provide leadership and guidance to a team of employees who are performing a wide variety of tasks. They will be responsible for setting department budgets, managing appropriate staffing, structuring daily priorities, maintaining service levels, managing project schedules, and delivering continuous training and support. Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! You can find out more about us at Richelieu.com as well as Richelieu YouTube.

Requirements

5+ years of experience in a leadership position, ideally in a warehouse, distribution, or logistics environment
Experience with MS office suite
Strong leadership qualities, including commitment, communication, motivation and team-building, pursuit of excellence, and exemplifying Richelieu's Five Core Values
Experience managing budgets, financial reports, or other profit & loss/EBIDTA statements is ideal
Superior communication skills, able to successfully collaborate with various internal team members and external suppliers, vendors, and customers
Organized and goal-oriented, with experience managing Key Performance Indicators (KPI's) such as order accuracy, customer stisfaction, sales performance, and/or similar metrics
Forklift certified with experience
Team player with an understanding of delegation synergy

Nice To Haves

Sales experience
University degree or some college is preferred, but not required

Responsibilities

Monitor, document, analyze, and report on warehouse and customer service metrics by reviewing daily, weekly, and monthly Key Performance Indicators (on shipping time, fill rate, backorders, sales performance, customer feedback, etc.)
Ensure inventory management activities are performed according to procedure and policies (cycle counts, inventory variance reporting, slotting, replenishment, consolidation, etc.)
Oversee and ensure that all logistics-related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations
Provide leadership and guidance to Customer Service and Inside Sales teams through the analysis of phone data, average order values, order errors, and overall time in presence to ensure a high level of customer service
Ensure customer service and inside sales staff are consistently providing new or complimentary product solutions to customers while serving them on the phone as well as face-to-face in our showroom
Oversee that counter staff is re-stocking the showroom and performing cycle counts as required
Foster a culture where employees across all departments are comfortable bringing ideas on how to improve processes, procedures, and overall customer experience
Hold responsibility for the overall hiring, training/developing, and supervising of branch staff for the purpose of achieving company goals and objectives
Drive and facilitate activities that improve coordination, communication, and teamwork between warehouse operations, customer service, inside and outside sales
Perform any other duties related to the position assigned by immediate leader
Position may require lifting/pushing/carrying items up to 50 pounds