Branch Manager

Cummins Talent Acquisition•Pittsburgh, PA

About The Position

We are seeking a dynamic and results-driven Branch Manager who exemplifies Cummins Leadership Behaviors and consistently applies best-in-class people management practices. This role requires a passionate leader committed to fostering a strong safety culture while delivering exceptional customer service and driving sustainable business growth. The ideal candidate will inspire and empower their team, ensuring operational excellence, customer satisfaction, and alignment with organizational goals. With a focus on continuous improvement and collaboration, the Branch Manager will play a pivotal role in shaping a high-performance culture and achieving strategic success. In this role you will make an impact in the following ways:

Responsibilities

Lead and manage the PA branch through direct supervision of Branch Manager.
Ensure alignment with company goals, policies, and performance standards.
Develop and execute the Annual Operating Plan (AOP) in collaboration with Business Development and Branch Managers.
Monitor and manage financial performance, including profit and loss, asset utilization, and balanced scorecards.
Conduct market analysis to identify growth opportunities within the region.
Drive business growth through execution of annual marketing and sales plans.
Cultivate and maintain strong relationships with existing customers and develop new business partnerships and alliances.
Champion a customer-centric culture across all branches.
Monitor customer satisfaction using Net Promoter Score (NPS) and Lens of the Customer programs.
Ensure high-quality customer service delivery through effective branch operations.
Oversee warranty submission and rejection processes.
Analyze recurring warranty issues and provide feedback for continuous improvement.
Monitor and improve Repair Event Cycle Time (RECT) across branches.
Ensure compliance with all health, safety, and environmental regulations.
Lead and support internal audits and promote a culture of corporate responsibility.
Recruit, develop, and retain high-performing teams.
Set and monitor performance goals and Individual Development Plans (IDPs) for Branch Managers.