Branch Manager

Glacier Bancorp, Inc.•Boise, ID

17d

About The Position

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensure through training and personal example, that all office staff maintain a professional, courteous demeanor and provide customer service of the highest quality at all times. Manage and motivate the branch staff to promote products and services that ensure high standards of service to all customers; cross-training, coaching and promoting our HPG program. Establish specific, measurable sales, customer service, and productivity goals for the branch as a whole and for each individual employee. Provides feedback on performance and recognizes productivity and service accomplishments. Holds regular (at least monthly) meetings as a forum to motivate, share ideas, and success stories and provide instruction and learning activities. Encourages professional development of all branch personnel. Develops and promotes an atmosphere where individuals and teams have opportunities to grow within our organization. Manages the branch staff to ensure the office operates at optimum efficiency and that the staff is trained, motivated, and service-oriented. Assists with hiring, reviews, promotions, and termination of branch personnel within the guidelines set by the Human Resources Department. Appraises performance of subordinates and recommends promotions, salary adjustments, and additional training as warranted. Provides for optimum utilization of employees. Supervises the training and cross-training of staff to affect maximum performance. Assigns duties to meet fluctuations in workload and scheduling of vacations. Supervises the preparation of staffing schedule sufficient to meet customer service demands and to ensure that the service function is adequately covered. Works with customers regarding any operational, lending or deposit-servicing need. Makes customer and non-customer calls to ascertain customer service needs, resolve problems, and to sell and cross-sell Bank products and services. Directs and administers the consumer loan portfolio of the branch soliciting new loans at every opportunity. Works directly with Customer Service Manager to ensure operational functions of the branch. Is accountable for the physical condition of the building inside and out. Is responsible for the general security and safety of the branch. Prepares the branch's business development plan and is responsible for results in relation to the overall marketing goals of the Bank. Joins and is active in community events and organizations that help promote the bank. Takes part in activities which enhance the Bank's image. Analyzes general and local market conditions and makes recommendations to the Area Manager on local marketing direction. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Other Accountabilities and Responsibilities: Adheres to MWB’s legendary service guidelines Regular and predictable attendance is an essential function of this job.

Requirements

High school diploma or equivalent.
Ability to motivate branch staff to increase sales and cross-sell productivity.
Provide consistently high-quality customer service and aspire to and achieve high superior performance.
Ability to plan, organize, delegate, and control branch operations at all levels.
Highly developed sales and customer communication skills as demonstrated by sales leadership.
Analytical skills to conduct loan analysis and determine loan needs and qualifications of customers.
5 or more years of retail banking OR similar or related experience.
Good knowledge of banking compliance, policies, and procedures.
Good knowledge of local market conditions.
Has an excellent understanding of banking operational policies and procedures.
Excellent customer service skills.
Advanced communication and interpersonal skills.
Good computer skills including knowledge of MS Word and Excel.

Nice To Haves

Prior cash handling experience
Jack Henry core operating system
Previous knowledge of MWB products and services
Previous Management experience

Responsibilities

Ensure through training and personal example, that all office staff maintain a professional, courteous demeanor and provide customer service of the highest quality at all times.
Manage and motivate the branch staff to promote products and services that ensure high standards of service to all customers; cross-training, coaching and promoting our HPG program.
Establish specific, measurable sales, customer service, and productivity goals for the branch as a whole and for each individual employee.
Provides feedback on performance and recognizes productivity and service accomplishments.
Holds regular (at least monthly) meetings as a forum to motivate, share ideas, and success stories and provide instruction and learning activities.
Encourages professional development of all branch personnel.
Develops and promotes an atmosphere where individuals and teams have opportunities to grow within our organization.
Manages the branch staff to ensure the office operates at optimum efficiency and that the staff is trained, motivated, and service-oriented.
Assists with hiring, reviews, promotions, and termination of branch personnel within the guidelines set by the Human Resources Department.
Appraises performance of subordinates and recommends promotions, salary adjustments, and additional training as warranted.
Provides for optimum utilization of employees.
Supervises the training and cross-training of staff to affect maximum performance.
Assigns duties to meet fluctuations in workload and scheduling of vacations.
Supervises the preparation of staffing schedule sufficient to meet customer service demands and to ensure that the service function is adequately covered.
Works with customers regarding any operational, lending or deposit-servicing need.
Makes customer and non-customer calls to ascertain customer service needs, resolve problems, and to sell and cross-sell Bank products and services.
Directs and administers the consumer loan portfolio of the branch soliciting new loans at every opportunity.
Works directly with Customer Service Manager to ensure operational functions of the branch.
Is accountable for the physical condition of the building inside and out.
Is responsible for the general security and safety of the branch.
Prepares the branch's business development plan and is responsible for results in relation to the overall marketing goals of the Bank.
Joins and is active in community events and organizations that help promote the bank.
Takes part in activities which enhance the Bank's image.
Analyzes general and local market conditions and makes recommendations to the Area Manager on local marketing direction.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Adheres to MWB’s legendary service guidelines
Regular and predictable attendance is an essential function of this job.