Branch Manager

Rg Industries•Kingston, NY

12d

About The Position

RG Group is a growing family-owned business that has been providing trusted expertise in the fluid handling and motion control industry for over 65 years. As a family-owned business, we encourage a culture where associates feel cared for and valued. To foster a team-oriented, engaged, and productive work environment, RG Group makes every effort to provide ongoing learning and career advancement opportunities, competitive pay and benefits, and flexible work schedules. Position Summary: Responsible for the daily operations of the store, including, but not limited to, customer service, cash control, and inventory control, in accordance with overall company policies and procedures. The main focus of this position is to improve the commercial performance of the store by increasing inventory turnover and sales, increasing store’s customer base and maximizing profitability. This job generally requires that the person in this position performs functions related to store operations, finance, purchasing, accounting, customer care, marketing, logistics, information technology, and administration. The greatest of the RG Group’s resources is our associates. Dedicated, intelligent and entrepreneurial team members are empowered with the authority to make decisions they believe will add value to our company as well as the customers and manufacturers we serve. Appropriately, RG Group’s benefit and compensation package rewards associates for their individual and collective contributions.

Requirements

Customer focus, drive, and enthusiasm.
Excellent communication and interpersonal skills.
Ability to grasp new concepts and generate creative ideas.
Entrepreneurial perspective.
Good risk assessment skills.
Aptitude for teamwork.
Ability to work independently and under pressure.
Leadership perspective.
High school diploma or equivalent.
Previous experience in customer service, sales or retail store sales required, preferably in hydraulics or pneumatics.
Ability to lift up to 25 pounds regularly and up to 75 pounds occasionally.
Requires employee to spend the majority of his or her time on foot, lifting, bending, standing and carrying items that are being shipped or received.
Some time sitting at a desk and working on a computer.

Responsibilities

Provide premier customer service, face-to-face and via telephone.
Manages stock levels and makes decisions about stock control.
Assists the Director of Marketing in: Analyzing sales figures and forecasting future sales volumes to maximize profits. Analyzing and interpreting trends to facilitate planning.
Uses information technology to record sales figures and manage business contacts.
Responds to customer complaints and comments.
Promotes the organization on a local level.
Maintains an awareness of market trends in the area and industry.
Initiates change to improve business to include: Telephone prospecting. Suggests promotions. Suggests and executes marketing events.
Interacts with key account managers, territory managers, and outside sales reps as necessary to meet customer service goals.
Purchases stoe supplies.
Keeps the store clean, orderly, and safe for customers and employees.
Performs other duties as requested by manager.