Branch Manager

Johnstone Supply LLC•Troy, MI

About The Position

Now is the best time to join Johnstone Supply. As our new Branch Manager, you will be the architect of the customer experience for our customers; Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. This role is ideal for a hands-on leader who enjoys building relationships, and is committed to operational excellence. The Branch Manager plays a vital role in ensuring the branch runs smoothly while delivering outstanding service to customers. Our Branch Managers have been major contributors in establishing Johnstone Supply as a leader in our industry; they work to support local contractors in their day-to-day work to help ensure that everyone who partners with Johnstone is successful.

Requirements

At least 2 years of experience in branch operations management within a wholesale environment.
A High School Diploma or General Education Diploma (GED) is required. A college business degree is preferred, but not required for this role.
Strong leadership skills with the ability to lead by example and build a high-performing team.
Knowledge of human resource management, including hiring, training, coaching, and performance evaluation.
Ability to plan, delegate, and oversee daily branch activities while fostering open communication.
Strong problem-solving and decision-making skills with a focus on customer satisfaction and business success.
Strong communication skills, both verbal and written, to effectively engage with employees, customers, and company leadership.
Ability to maintain confidentiality and exercise professional tact and diplomacy when handling business matters.
Understanding of financial operations, including budgeting, profit and loss management, and cost control; Knowledge of sales and marketing techniques to drive branch revenue.
Proficiency in MS Word and Excel; ability to learn and use company computer systems.
Ability to multitask and prioritize in a fast-paced environment.
Detail-oriented with excellent organizational and follow-through skills.
Ability to lift and carry up to 50 lbs. regularly (with occasional heavier lifts using equipment).

Responsibilities

Team Leadership & Development: 1. Foster open communication through regular team meetings and updates on branch operations and company initiatives. 2. Recruit and hire qualified candidates while providing ongoing training to develop employees for future growth. 3. Create and maintain a safe work environment by enforcing safety policies and complying with regulatory standards. 4. Ensure branch operations align with company policies and employment laws.
Customer Experience & Sales Growth: 1. Ensure customers receive prompt, professional service in person and over the phone by setting quality standards and monitoring daily interactions. 2. Work closely with Outside Sales to understand customer needs, develop sales strategies, and implement promotional programs. 3. Build and maintain strong customer relationships, striving to understand their business needs and purchasing behaviors. 4. Maintain a clean, well-merchandised showroom and ensure the overall facility contributes to sales goals.
Operational & Financial Management: 1. Work with leadership to set sales and profitability goals, implementing operational plans to achieve them. 2. Manage inventory accuracy, security, and product availability while optimizing stock turns. 3. Oversee warehouse and delivery operations, ensuring efficiency and accuracy in order fulfillment. 4. Provide regular updates to leadership regarding branch performance, challenges, and opportunities.

Benefits

Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Employer subsidized medical, dental, and vision plans.
Employer paid life insurance and long-term disability
Voluntary short-term disability, accident and critical illness insurance
24/7 Access to virtual care/telehealth options, and Parental Time Off
Flexible spending accounts (FSA)
$100 wellness reward for completing annual health check-up
Employee Assistance Program (EAP) for you, and your family
Coverage for chiropractic, acupuncture, and massage therapy services
Tuition reimbursement, up to $5,250 per year
Employee referral bonus program – earn up to $4,000 per year
Employee service milestone recognition program
Employee discounts on products & retail discounts
Variety of incentive plans for employees
Bi-weekly pay days on every other Friday
Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees