The Branch Manager is the overall leader of a security branch, overseeing all operational aspects, including staff management, client relations, budgeting, and performance monitoring. This role requires both strategic thinking and day-to-day management skills to ensure that the branch runs smoothly and meets both company and client expectations. A Branch Manager is responsible for supervising security operations, implementing policies and procedures, ensuring compliance with regulations, and fostering a high level of customer satisfaction. The individual must also drive the branch’s growth, whether by expanding services, improving efficiency, or managing resources effectively. This role requires a combination of leadership, customer service expertise, and an in-depth understanding of security protocols. What you’ll be doing (and doing well!): Operational Management: Oversee day-to-day branch operations, ensuring all security services meet established company and client standards. Implement and monitor standard operating procedures (SOPs) to maintain quality and efficiency in security services. Ensure compliance with industry regulations, local laws, and client requirements. Staff Management: Recruit, hire, train, and supervise branch staff, including security officers, administrative personnel, and team leaders. Conduct performance evaluations, provide coaching, and manage staff scheduling to ensure optimal workforce utilization. Ensure staff are equipped with necessary training and certifications in line with industry and company standards. Client Relations: Act as the main point of contact for clients within the branch’s territory, maintaining strong relationships to ensure client satisfaction and retention. Conduct regular client meetings to assess satisfaction, address concerns, and identify opportunities for additional services. Resolve client complaints promptly and effectively. Business Development: Identify and pursue new business opportunities within the branch’s geographic area to grow the client base. Develop and implement marketing strategies in coordination with the corporate office to promote security services in the region. Prepare and present proposals for potential clients, negotiate contracts, and ensure Financial Management: Manage the branch’s budget, including expenses, payroll, and revenue targets. Monitor financial performance, prepare regular reports, and implement strategies to meet financial goals. Work with corporate finance to ensure timely and accurate invoicing and collection of payments. Health & Safety Compliance: Ensure the branch complies with health and safety regulations to protect both staff and clients. Oversee risk assessments and coordinate response plans for incidents and emergencies. Perform other job-related duties as assigned.