Branch Manager

Brooklyn Public Library•South Park Township, PA

1d•Onsite

About The Position

Brooklyn Public Library (BPL) is one of the nation’s largest library systems and among New York City’s most democratic institutions, offering thousands of free programs daily for diverse patrons, from immigrants learning new languages to children discovering the world, and providing millions of opportunities for the discovery of good books. The Branch Manager, under the guidance of the Regional Director, provides administrative leadership and supervises all aspects of library services at a branch. This role involves developing and maintaining work standards focused on customer service, effective communication, and ethical behavior. The manager will set goals and priorities, develop and monitor reports, administer projects, and evaluate services. They serve as the primary branch point person for communication with Neighborhood Services, other BPL departments, and outside agencies. This is a full-time, union, non-exempt position with a hiring salary of $73,309.60. The organization seeks professionals dedicated to excellent customer service, fruitful community partnerships, and mission-aligned program implementation, offering a motivating and challenging environment where innovation is key.

Requirements

M.L.S. from an ALA accredited library school & Public librarian’s professional certificate issued by the State of New York, required
A minimum of three years demonstrated supervisory & management experience
Minimum of three year experience as a librarian in a public library setting
Excellent interpersonal, oral, and written communication skills
Demonstrated ability to exercise sound judgment, identify and assess problems and decisively implement appropriate solutions
Must strive to maintain positive internal and external customer service relationships
Demonstrate respect and sensitivity for cultural differences and treat people with respect
Ability to organize, prioritize, and coordinate work efficiently
Leadership - inspires and motivates others to perform well
Delegation skills – plan, assign & monitor delegated activities
Working knowledge of the library’s electronic reference resources and the Internet, Sierra, Web 2.0, and Microsoft Office Applications
Ability to work collaboratively and on cross-functional teams
Knowledge of fundamental principles and practices of modern library management
Involvement in professional organizations

Responsibilities

Work collaboratively to ensure continuity in service to the public
Serve as first rater for Asst. Branch Manager, Circulation Manager and custodians
Serve as second rater for line librarians and office aides
Resolve patron complaints and inquiries & makes decisions on waiving fines and fees
Responsible for branch staffing needs; conduct interviews & make recommendations for hire
Oversee the development of new and existing branch staff through training and coaching
Provide direct public service at all service points & the delivery of relevant programs
Work collaboratively with on-site custodial and safety staff; manage safety of the branch
Develop an annual branch work plan which includes goals, objectives, measurable outcomes; schedule on-going staff meetings to promote professionalism and teamwork
Monitor daily and monthly reports (branch budgets, time and leave, circulation, programming statistics, holds, status g, missing & lost, c-fly, long in transit, etc.) and petty cash
Responsible for collection maintenance and weeding
Identify emerging trends and new user groups
Expected to take a share of all shifts, including mornings, late nights, and Saturdays
Other duties as assigned