Branch Manager

Bank of Oak Ridge•Summerfield, NC

52d

About The Position

The Branch Manager is responsible for participating in and leading a high performing sales and service team while driving growth in deposits, loans, and overall relationship profitability. This role blends strong people leadership with a focus on sales execution, community presence, and spectacular client service. The Branch Manager sets the pace, builds the culture, and ensures the branch consistently meets and exceeds performance goals. Sales & Business Development Drive growth in core deposits, consumer and commercial loans, and other related products. Own branch sales results by establishing clear goals, monitoring performance, and holding the team accountable to meeting stated sales targets. Lead outbound business development efforts, referrals, and community engagement to generate new and lasting relationships. Originate new consumer and small business loans and deposits from consumers and businesses within the community. Coach team members to identify client needs and deliver tailored financial solutions that deepen relationships. Team Leadership Ensure the branch is profitable through income generation, loan growth, deposit growth, expense management, and branch marketing efforts. Build, train, and develop talent with a strong focus on coaching and performance management. Maintain the company’s culture of accountability, collaboration, and continuous improvement. Facilitate regular team meetings focused on sales, service and product training. Community Leadership Act as a visible leader and ambassador within the local community. Develop partnerships and represent the organization at community and business events. Client Experience Ensure consistent, exceptional customer experience across all branch interactions. Manage escalated customer concerns and key relationships with professionalism and urgency. Promote a relationship-based sales approach that builds long term customer loyalty. Compliance, Risk, & Operations Comply with Bank Secrecy Act and Anti-Money Laundering federal regulations and guidelines, internal bank policies, and complete annual training requirements. Monitor key performance indicators and implement action plans to address gaps. Maintain strong internal controls, audit readiness, and sound risk management practices.

Requirements

Minimum education level of HS diploma or equivalent.
At least 5 years of experience in a banking or financial services role.
At least 3 years of experience in lending.
Management and team leadership experience required.
Proven experience leading a sales-focused team in banking or financial services.
Knowledge of Bank operations, products, services, state and federal laws and regulations, and best practices.
Excellent written and verbal communication skills.
Exceptional interpersonal skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Nice To Haves

Bachelor’s Degree in business, finance or related field preferred.
Prior experience as a financial service branch manager preferred.

Responsibilities

Drive growth in core deposits, consumer and commercial loans, and other related products.
Own branch sales results by establishing clear goals, monitoring performance, and holding the team accountable to meeting stated sales targets.
Lead outbound business development efforts, referrals, and community engagement to generate new and lasting relationships.
Originate new consumer and small business loans and deposits from consumers and businesses within the community.
Coach team members to identify client needs and deliver tailored financial solutions that deepen relationships.
Ensure the branch is profitable through income generation, loan growth, deposit growth, expense management, and branch marketing efforts.
Build, train, and develop talent with a strong focus on coaching and performance management.
Maintain the company’s culture of accountability, collaboration, and continuous improvement.
Facilitate regular team meetings focused on sales, service and product training.
Act as a visible leader and ambassador within the local community.
Develop partnerships and represent the organization at community and business events.
Ensure consistent, exceptional customer experience across all branch interactions.
Manage escalated customer concerns and key relationships with professionalism and urgency.
Promote a relationship-based sales approach that builds long term customer loyalty.
Comply with Bank Secrecy Act and Anti-Money Laundering federal regulations and guidelines, internal bank policies, and complete annual training requirements.
Monitor key performance indicators and implement action plans to address gaps.
Maintain strong internal controls, audit readiness, and sound risk management practices.