Branch Manager

UMI Stone/Opustone•Fort Lauderdale, FL

21h•Onsite

About The Position

At Construction Resources and its affiliated companies, we are more than a distributor—we are a trusted partner to designers, builders, remodelers, and homeowners. For over 50 years, we’ve delivered integrated solutions that help turn ideas into reality across residential, multi-family, and commercial projects. Our success is built on collaboration, craftsmanship, and a commitment to excellence. Whether you contribute on the design floor, in operations, or in the field, you’ll be part of a dedicated team that values people, quality, and continuous growth. Our affiliated brands include Cancos, UMI/Opustone, and Bell Cabinetry. The Branch Manager oversees daily showroom operations, leads the sales team, ensures excellent customer service, and upholds company policies. This role is responsible for achieving sales goals, maintaining operational efficiency, and fostering a positive client experience.

Requirements

3–5 years of sales experience in the stone or tile industry
High school diploma or GED required
Strong leadership, communication, and interpersonal skills
Organizational and time management ability to handle shifting priorities and deadlines
Proficiency in Microsoft Office and CRM software
Valid driver’s license and reliable transportation required for travel to client sites or events
Ability to work Saturdays and extended hours as needed

Nice To Haves

Supervisory or management experience preferred
Associate degree in business or related field preferred
Bilingual (English/Spanish) a plus

Responsibilities

Lead the sales team by setting goals, monitoring performance, and providing support with high-profile clients and complex transactions.
Train, coach, and evaluate staff to maintain high standards in client service and sales performance.
Monitor sales activity and open orders; ensure proper CRM usage and follow-up on all customer interactions and quotes.
Coordinate client visits, ensuring representatives are prepared with the appropriate materials and follow-up is conducted to maximize opportunities.
Maintain showroom presentation and cleanliness, ensuring daily checklists and visual standards are met.
Oversee front desk operations and ensure proper handling of calls, visitors, and sample shipments.
Collaborate with operations teams to manage product displays, transfers, sample inventory, and delivery coordination.
Address customer concerns professionally and escalate unresolved issues to the Regional Sales Manager.
Attend industry events to build relationships and generate new business.
Enforce company policies on orders, pricing, returns, and customer service standards.
Assist with recruiting, onboarding, scheduling, and general team support, including Saturday rotations and PTO coverage.
Ensure branch has adequate supplies and maintains a client-ready environment.
Provide input on monthly sales forecasting and branch performance metrics.