Turf Magic-posted 1 day ago
Full-time • Manager
Griffin, GA

At Turf Magic , we understand that a strong, positive culture is the fuel of success. We’re not just a team—we’re a cohesive network of professionals passionate about delivering exceptional service while fostering an environment where everyone thrives. We believe in creating a flourishing environment where our team members and company grow together. Our mission is to support our employees while delivering opportunities for them to grow. We offer career opportunities that enhance your health and financial future by providing a work environment that balances professional growth with personal well-being. Effective leadership recognizes that investing in their team is the key to nurturing and growing our most valuable assets—our employees. Rooted in the service industry, we value innovation, inclusivity, and a relentless drive to elevate the customer experience because it is the foundation of long-term success. A great customer experience not only builds trust, loyalty, and value but also sets our company apart in a competitive market. It goes beyond fulfilling basic needs—it creates memorable interactions that leave customers feeling valued and understood. We’re looking for a dynamic leader to join our team and play a pivotal role in shaping the future of our organization. The ideal candidate is an inspiring leader with strong financial acumen, exceptional organizational skills, and a proven ability to cultivate a culture of excellence. As a Branch Manager, you will oversee the daily operations of an independent branch, ensuring that production is completed efficiently and within budget. You will be responsible for leading, mentoring, and managing a team of technicians, fostering high performance while supporting their professional growth and development. Additionally, you will develop and implement strategies to elevate and maintain exceptional service quality coupled with improving customer satisfaction.

  • Oversee daily branch operations, ensuring timely and high-quality service delivery.
  • Schedule and dispatch crews for lawn care services, such as mowing, fertilization, aeration, and pest control.
  • Monitor equipment maintenance and inventory levels to ensure operational efficiency.
  • Recruit, train, and supervise field staff and administrative personnel.
  • Conduct regular performance evaluations and provide feedback to enhance team productivity.
  • Foster a positive work environment that motivates employees to meet or exceed customer expectations.
  • Serve as the primary point of contact for customers, addressing concerns and ensuring satisfaction.
  • Develop strategies to retain customers and increase loyalty through quality service and proactive communication.
  • Resolve service complaints and implement process improvements to prevent recurrence.
  • Drive revenue growth by acquiring new customers and upselling services to existing clients.
  • Collaborate with sales teams to meet branch sales targets and develop marketing strategies.
  • Analyze market trends and customer needs to identify new service opportunities.
  • Prepare and manage the branch’s budget, ensuring profitability and cost control.
  • Track financial performance, including revenue, expenses, and gross margins.
  • Develop pricing strategies to remain competitive while maintaining profitability.
  • Ensure compliance with local, state, and federal regulations, particularly regarding pesticide and fertilizer application.
  • Enforce safety standards and protocols to protect employees and customers.
  • Conduct regular safety training sessions and inspections.
  • Track and analyze key performance indicators (KPIs) such as customer retention, revenue growth, and employee productivity.
  • Report branch performance to higher management and recommend improvements.
  • Use data insights to drive decision-making and operational adjustments.
  • Demonstrated success in a managerial or leadership role within a service industry.
  • Deep knowledge of operational finance, including budgeting and forecasting.
  • Strong understanding of performance analysis and reporting.
  • Detail-oriented and highly organized, with a track record of implementing systems that improve efficiency and time management.
  • Passionate about creating and sustaining a positive workplace culture.
  • Should have strong communication and leadership abilities.
  • Able to navigate ambiguity, think critically, and pivot as needed to meet evolving business needs supported by problem-solving skills.
  • Proven experience in the service industry, with a comprehensive understanding of its distinct challenges and opportunities.
  • Effectively communicate the company’s vision to your team and inspire their support and commitment.
  • Competitive salary with performance-based incentives
  • Healthcare available after 90 days
  • A dynamic and supportive team environment
  • Company issued vehicle
  • PTO within 1st year
  • Paid All Major Holidays
  • 401(k) matching @ 3%
  • Health Insurance (60% Paid By Company)
  • Dental Insurance
  • Employee discount
  • Flexible schedule (4- or 5-day work week)
  • On-the-job training
  • Opportunities for advancement
  • Professional development assistance
  • Employee Referral Program
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