Branch Manager Needham Branch

Rockland Trust Career Site•Needham, MA

About The Position

As a Branch Manager at Rockland Trust, you are instrumental in driving branch success and delivering exceptional customer experience as you build, coach, develop, lead, and motivate a dedicated team of professionals. Each day, you create a positive and motivating team environment to help staff meet branch goals and objectives, and cultivate a customer-centric retail environment focused on identifying and providing team-based solutions for customer financial needs. With a desire to help and serve both internal and external customers, you take responsibility for ensuring a positive customer experience by proactively identifying, reporting, and resolving customer issues. You are the leader of the branch, setting and modeling sales and service standards as you shape the future of our banking operations.

Requirements

Minimum of 2 years of previous retail banking or retail sales management experience.
Outstanding verbal and written communication skills with strong leadership ability.
Thorough understanding around the requirements for a successful sales and service organization.
High level of professionalism, and ability to perform in an ethical manner in all transactions and interactions.
Ability to work within normal office requirements, with long periods of standing and continuous customer support.
Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
Ability to successfully complete our training program.

Nice To Haves

College degree in business or finance, or equivalent experience.

Responsibilities

Take responsibility for overseeing small to midsize retail banking center or express branch location.
Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch.
Regularly meet with employees to ensure that they are trained and motivated toward achieving sales and service standards, using a needs-based consultative sales approach.
Conduct employee skills and results coaching in order to meet or exceed all customer experience, sales, and financial goals.
Foster and nurture a positive climate of teamwork, leading by example to inspire confidence, respect, and loyalty.
Select and develop quality employees through observational coaching sessions, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
Generate sales excitement by demonstrating leadership in sales and service branch production.
Take responsibility for ensuring that customers consistently receive a World Class Customer Experience with every branch staff interaction whether in person, over the phone, or through digital channels.
Leverage traditional and digital networking skills, as well as strong outbound calling skills, to cultivate sales opportunities, retain and cross-sell business customers and generate referrals through existing clients.
Proactively demonstrate and foster a ‘High Tech, High Touch’ environment by demonstrating technology and self-service channels with new and existing customers, promoting ATM, online banking, and mobile banking alternatives.
Partner with and refer business to all lines of business partners, including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
Maintain the operational integrity of the bank, ensuring that proper controls are maintained over all branch operational processes and regulatory requirements.
Act as an ambassador of the bank by actively promoting the bank through CRA activities, participating in community events, and becoming an active member of a key business non-profit organization in your market area.
Demonstrate our core values and ensure the delivery of our core customer promises; respect, promote, and value diversity.
Assume additional responsibilities as assigned by Senior Management.