Branch Manager

JP McHale Pest Management • Buchanan, NY

7d • $80,000 - $100,000

About The Position

The Branch Manager is responsible for leading all aspects of Sales and Services for their assigned location. The Branch Manager is accountable for all facets of the operation to include team leadership, staffing, training and development, customer satisfaction and retention, service delivery, operational efficiency, and new business development.

Requirements

• Bachelor’s degree in business administration, or a related field required.
• 5 + years’ experience managing a portfolio of business with Profit & loss ownership and experience leading a team.
• Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.).
• Good problem-solving, critical thinking and decision-making skills.
• Exceptional organization, time management and multitasking abilities.
• Keen attention to detail.
• Exceptional interpersonal, customer service, problem-solving, as well as verbal and written communication skills.

Nice To Haves

• Background in in Pest Control, Termite, and/or Wildlife control a plus.
• PestPac experience a plus.

Responsibilities

• Managing branch P&L – monitoring financial performance and expenses, driving growth, ensuring revenue and profit plans are achieved.
• Manage branch for achievement of Key Performance Indicators (KPI) to include Revenue, EBITA, and Customer NPS Survey Scores. Additional targeted metrics include customer retention, portfolio value, technician utilization and efficiency, employee turnover and technician accident rate.
• Directly managing the branch field supervisors, and through them, the field technicians.
• Oversees Service operations along with the Field Supervisor.
• Recruit, interview, hire and train branch staff.
• Monitoring regulatory compliance, quality control standards and ensure safety.
• Partner with sales staff on sales plans and forecasts associated with their branch.
• Ensures alignment with the company business model and guidelines, including implementing company programs and initiatives.
• Lead, motivate and manage team members to deliver exceptional service for our customers.
• Resolve customer complaints and issues promptly and professionally to ensure customer satisfaction.
• Responsible for the employee performance review process to include evaluation of staff performance. Makes recommendations and administers corrective actions consistent with company policy.
• Prepare and conduct team meetings.
• Occasional travel to other branches and corporate office Locations.

Benefits

• HEALTH BENEFITS
• Medical, dental and vision coverage
• Company-paid life insurance
• Company-paid short-term disability
• Optional supplemental benefits
• Enrollment eligibility begins first of the month following date of hire
• FINANCIAL ASSURANCE
• 401(k) plan with company match
• Weekly pay
• Convenient direct paycheck deposit
• Team Member reward and recognition program
• AND MORE
• Eight (8) paid holidays
• Paid Time Off
• Team Member referral bonuses
• Opportunities to participate in community events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager