Branch Manager

Farmers and Merchants Bank of Long Beach • Torrance, CA

5d

About The Position

The Branch Manager is responsible for managing and overseeing all branch activities, including branch operations, customer service, and sales.  The Branch Manager is responsible for achieving branch sales, budget, and profitability goals by effectively designing, implementing, and leading the branch’s marketing/action plan.  The Branch Manager builds meaningful relationships with the people they serve, learns customers’ goals and needs, and makes appropriate Bank product and service recommendations.  The Branch Manager actively coaches, leads and motivates employees to effectively identify the financial needs of the Bank’s customers and increase the branch’s customer base and profitability.  The Branch Manager is responsible for ensuring that branch employees effectively carry out their responsibilities in accordance with federal and state laws and Bank policies and procedures.  Branch Managers are empowered to effect real change at work through taking ownership of their office as if it were their own business and is required to exercise discretion and independent judgment, as necessary.

Requirements

• Business Products and Services
• Bank Policies & Procedures
• Bank Secrecy Act
• Privacy Laws
• Awareness of Federal Guidelines and Regulations
• Regulation CC
• Regulation DD
• Regulation D
• Regulation E (EFT)
• Bank Protection Act (Security)
• Privacy Laws
• Regulation BB (CRA)
• Basic knowledge of Regulation B (ECOA)
• Fair Credit Reporting Act
• Teller Operations
• New Account Procedures
• Safe Deposit Box Procedures
• Products & Services
• FDIC Insurance
• Management / Leadership  Skills
• Supervisory/Mentoring Skills
• Motivating/Coaching Skills
• Clear understanding of the English Language (Spoken & Written)
• Basic Mathematics Skills
• Telephone Skills
• Customer Service Skills
• Strong typing skills
• Critical Thinking, Judgment & Problem Solving Skills
• Ability to actively listen & learn
• Ability to use oral communication techniques to sell products or services
• Ability to respectfully communicate with Supervisors and Co-workers
• Ability to effectively deal with unpleasant, angry or discourteous people
• Ability and desire to interact in a team environment, and willingness to contribute to team efforts
• The ability to identify, recruit and retain top talent is essential.
• The ability to successfully manage personnel to performance metrics in the areas of operations, service and sales is pivotal to the success of the branch.
• The ability to be decisive, hold to accountabilities, and create action is fundamental to the position.
• Basic knowledge of profit and loss statements
• Bachelor’s Degree or equivalent work experience required
• Branch Managers should have a minimum of 3-5+ years’ experience managing branch employees and/or managing sales or operations of the branch.
• Ability to travel to various bank and/or client locations as needed
• Some Saturday hours may be required

Nice To Haves

• Preferred candidate must have 24 to 36 months of new account and sales experience.

Responsibilities

• Manages and oversees all branch activities, including branch operations, customer service, sales, and regulatory compliance.
• Responsible for achieving sales, budget, and profitability goals
• Ensures that the customer experience is consistent with the Bank’s values and objectives, using available resources and technologies to optimize the customer experience
• Develops, implements, and oversees an annual branch marketing/action plan to include specific goals and strategies to maximize revenue
• Proactively leads, mentors, and coaches employees to identify opportunities for cross-sell, retention of accounts, and the acquisition of new deposit relationships
• Participates in the needs-based selling of bank products and services
• Ensures client retention and relationship expansion through branch cross selling activities
• Manages the branch customer portfolio for optimum performance
• Participates in events that demonstrate support for the community and increases business opportunities for the Bank
• Trains and coaches employees in the area of client service, sales, regulatory requirements, bank products, and bank policies and procedures to ensure compliance with federal and state laws and regulations
• Promotes employees through training, cross-training, coaching and career planning
• Oversees and administers all human resources issues at the branch
• Monitors compliance with bank safety rules and applicable safety and health standards established by federal, state, or local laws and regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager