Branch Manager

Arbor Financial Credit Union • Paw Paw, MI

10h

About The Position

As a Branch Manager, you’ll lead two talented teams to deliver outstanding member service, drive branch performance, and empower staff to help members achieve financial wellbeing every day. If you’re an experienced leader with a background in financial services who thrives on building relationships and making a positive impact in your community, this is your opportunity to shine!

Where You’re Headed
This role prepares you for expanded leadership opportunities within the credit union by building strong expertise in people development, and member-focused culture. As you grow, you'll position yourself for advancement. You’ll gain the skills and visibility needed to help shape the credit union’s long-term success while advancing your own leadership career.

Requirements

• High School Diploma or equivalent
• 3+ years’ experience in retail banking and 1+ year of leadership experience
• Strong coaching, communication, member service, and interpersonal skills
• Solid knowledge of financial products, services, and regulations
• Proficiency in computer operation and Microsoft 365
• Professionalism in conduct, communication, and appearance
• Ability to collaborate in a fast-paced, member-focused environment, occasional offsite travel
• Strong attention to detail, problem-solving, confidentiality, and organizational skills
• Able to be bonded (Age 18+)

Nice To Haves

• Bachelor's degree (business, finance, or related) or equivalent experience
• experience with Fiserv DNA, consumer lending and/or sales experience

Responsibilities

• Lead branch staff to drive performance and deliver outstanding member service
• Oversee daily operations, including opening/closing, cash management, and audit readiness
• Ensure compliance with policies, procedures, and regulations
• Build and maintain relationships with members to identify and meet their financial needs
• Support Tellers and Personal Bankers with complex member issues, escalations, and serve as backup as needed
• Monitor branch performance metrics and implement strategies to achieve sales/service goals
• Represent Arbor at community events

Benefits

• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• 401(k) with 6% match and 4% profit-sharing contribution
• Top-notch health insurance, dental, and vision
• HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage
• Tuition reimbursement
• Loan and mortgage discounts + higher rates for savings products

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 11-50 employees