Branch Manager

LCNB National Bank•Morrow, OH

11h•Onsite

About The Position

LCNB National Bank is seeking a Branch Manager for our Roachester office. This position leads and oversees all branch operations to ensure exceptional customer service, operational excellence, regulatory compliance, and achievement of business objectives. This role requires broad knowledge of bank products, services, and operations and applies that knowledge to develop relationships, support business growth, and enhance the branch’s market presence. The Branch Manager coaches and develops staff, models strong leadership, and ensures all branch activities comply with applicable regulations and bank policies.

Requirements

Strong written and verbal communication skills with ability to effectively communicate with associates across the bank, as well as with third-party agencies
Superior leadership and team development skills
Empathy, compassion, and customer-focused mindset
Maintain a professional appearance for yourself and your office environment which positively project LCNB's culture
Exceptional accuracy and attention to detail for yourself and your team’s work
Detailed functional knowledge of Microsoft Office
Ability to think, reason, and communicate clearly
Comprehend, retain and apply information as necessary to perform duties and responsibilities effectively
Sound decision-making
Business acumen
Additional duties as assigned
High School diploma or GED equivalent (required)
2 + years of leadership/management experience, working with internal and external customers with diverse backgrounds and experiences
2+ years of retail banking experience
Ohio Notary Public (or the ability to obtain commission within first three months of employment)
NMLS (obtained or transferred within 45 days)

Nice To Haves

College degree in Business (preferred)
College degree (preferred)

Responsibilities

Lead branch operations to deliver professional, courteous, and efficient service to customers and staff
Ensure compliance with all regulatory requirements, internal controls, and bank policies and procedures
Proactively pursue business development opportunities through community involvement and relationship building
Foster branch growth by coordinating efforts with internal resource partners, including: Consumer, Mortgage, and Commercial Lending Teams
Treasury Management Team
Investment Services & Wealth Team
Merchant Services Team
Recruit, train, coach, and develop branch staff through ongoing feedback, mentoring, and performance management
Establish individual development plans aligned with branch and bank goals
Encourage staff participation in business development, referrals, and community activities
Perform HR-related duties, including timecard approval, scheduling, participation in hiring, performance evaluations, and merit-based recommendations
Lead and coach staff to identify and refer appropriate cross-selling opportunities
Maintain confidentiality of customer and bank information
Collaborate with senior management and other departments to resolve complex transactions or issues
Ensure accuracy, efficiency, and timeliness of daily, weekly, and monthly branch operations
Maintain high audit standards and coordinate internal and third-party audits
Make sound, well-informed decisions using judgment, experience, and analysis
Perform additional duties as assigned