Branch Manager

Mizu•Nampa, ID

35d

About The Position

The Branch Manager will lead the overall operations, drive business growth, and ensure exceptional customer satisfaction at our branch in Idaho. The ideal candidate will be a strong leader with a proven track record in the service industry, capable of managing a team, optimizing operational efficiency, and fostering a customer-centric environment. This role is pivotal in achieving our financial objectives and expanding our market presence.

Requirements

Strong verbal and written communication, presentation, and interpersonal skills.
Strong leadership, team management, and motivational abilities, with a proven capacity to inspire and develop staff.
Strong customer service and problem-solving skills, with a focus on client satisfaction.
Ability to identify trends and adapt processes to fit business and customer needs.
Highly organized with attention to detail and strong time management skills.
Ability to multitask, prioritize effectively, and work well under pressure to meet deadlines.
Thorough understanding of company policies, procedures, and industry best practices.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.
Bachelor's degree in Business Administration, Management, or a related field highly preferred.
Minimum of 5 years of progressive experience in a managerial role, preferably within a service-based industry.
Proven track record of success in branch operations, sales, and staff development.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Ability to occasionally travel to other branches or for company events as needed.
Must be able to travel up to 25%.

Responsibilities

Manage and run a stand-up meeting on a routine basis.
Recruits, interviews, hires, and trains a high-performing branch staff.
Organizes, assigns, and oversees the schedules and work of all branch personnel.
Provides training and direction to other employees. Ensures that employees are operating within the scope of their roles and responsibilities in a professional manner.
Conducts timely and constructive performance evaluations, providing feedback, coaching, and development opportunities.
Handles discipline and termination of employees in accordance with company policy and legal guidelines.
Fosters a positive, collaborative, and highly motivated work environment.
Manages the daily operations of the branch, ensuring smooth functioning across all service areas (e.g., customer service, administration, sales, logistics).
Develops, implements, and executes strategic business plans to achieve sales targets, revenue growth, and profitability goals for the branch.
Builds and maintains strong, long-term customer relationships, addresses customer needs and resolves issues promptly and professionally to ensure high customer satisfaction and retention.
Ensures compliance with all company policies, industry regulations, and legal requirements.
Stay current on local market trends, competitor strategies, and identifies new business opportunities to enhance branch growth and market share.
Audits and reports inventory while making recommendations on which items to order and restock.
Monitors the marketing needs of the branch and requests support of the Marketing Team to run local initiatives and promotional campaigns to increase brand awareness and attract new customers.
Prepares and presents regular reports on branch performance, insights, and forecasts to senior management.
Ensures efficient warehouse operations through collaboration and coordination with other departments and builders.
Maintains a clean, inviting, and professional branch environment.
Identifies and implements process improvements to enhance operational efficiency and service quality.
Attends and participates in regularly scheduled and impromptu meetings. Participates in regular convention events or trainings.
Trains customers on products and services.
Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
Demonstrates the functions and utility of products or services to customers based on their needs.
Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
Leads by example, upholding company values and promoting a culture of excellence in service delivery.
Other duties as required.