Branch Manager - Main Office Branch (Schenectady, NY)

Trustco Bank•Schenectady, NY

4h•Onsite

About The Position

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. In this role, you’ll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success. We’re looking for a dynamic and results-driven Branch Manager to lead the daily operations of a full-service branch. In this role, you’ll oversee all aspects of branch performance—from sales and customer service to lending, operations, and security. You’ll inspire and coach your team, foster strong customer relationships, and drive growth through new business development, referrals, and client retention. The ideal candidate thrives in a leadership role, has a passion for delivering exceptional service, and can balance operational efficiency with strategic business growth.

Requirements

High school diploma or equivalent.
Supervisory experience.
Strong customer service and cash-handling experience.
Excellent verbal communication and interpersonal skills in person, by phone, and via email.
Fluent in English; bilingual a plus
Access to reliable transportation
Strong organizational skills with the ability to manage multiple priorities.
Ability to work effectively in a collaborative team environment.
Willingness to participate in ongoing training and development.
Ability to lift 10–20 lbs., stand for extended periods.

Nice To Haves

Bachelor’s degree.
Previous banking or financial services experience.

Responsibilities

Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
Conduct staff training, regular team meetings, and performance reviews.
Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
Originate residential, home equity, and installment loans.
Ensure compliance with all bank policies, procedures, and security protocols.
Handle complex customer requests and resolve escalated issues in person or by phone.
Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
Maintain branch appearance and uphold operational performance standards.
Report regularly to senior management on branch performance, opportunities, and challenges.