Branch Manager

West Coast Community Bank-posted 1 day ago

Full-time • Manager

Onsite • Scotts Valley, CA

251-500 employees

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This position is on-site at our Scotts Valley branch. The Branch Manager is responsible for managing all aspects of the daily operations of the Bank’s high volume headquarters branch location. Ensures the branch staff adheres to the Bank’s Client Service Standards. Sets the leadership example through measurable actions activities that support the Bank’s Core values. Provides effective managerial oversight of branch team, providing coaching and feedback to staff as needed. Supports client needs by handling more complex issues. The Branch Manager effectively offers, promotes and refers bank products and services to new and existing clients to meet individual and branch targets. The Branch Manager supports, hiring, recruiting, and training support for new hires. Additionally, the Branch Manager is responsible for annual goal setting, and performance management to ensure staff members successfully achieve their assigned KPIs/goals. Provide effective communication of process, policy & procedural changes. Provide coaching and feedback to staff as needed. Must have a strong knowledge of Bank products and services, additionally support training & cross training opportunities to further staff knowledge. Support client needs by handling highly complex issues including client complaints and complex transactions. Endeavors to offer, promote and refer bank products and services to new and existing clients. Required to participate in an external community civic or event on behalf of Santa Cruz County Bank.

Adhere to the Bank’s Client Service Standards and support the Bank’s Core Values by their actions
Demonstrate leadership, teamwork and innovation with regard to motivating, training and developing direct reports
Set a positive leadership example by exemplary internal and external Client Service.
Set and abide by high standards in work ethics and attendance
Responsible for service quality standards, audit controls, and loss prevention
Managerial oversight for all aspects of branch operations & risk controls.
Responsible for developing and cross training strategies for staff
On time and Successful completion of mandatory compliance and training courses
Conduct weekly staff meetings to ensure staff is aware of all updates related to policy, procedural, technical/systemic updates, as well as product/services changes or new offerings.
Establish annual KPI/Goals for direct reports and complete on time performance reviews
Complete appropriate Performance Management oversight including time/attendance/time sheet management in accordance with Company guidelines
Offer, promote and refer Bank products and services to new and existing clients
Support New Account related activities including onboarding new accts when necessary
May be required to obtain Notary Certification.
Other duties assigned as necessary

5-7 years branch operations experience in a banking environment
2-3 years supervisory experience
Excellent organizational, communication, and time management skills
Thorough knowledge and understanding of all Bank products
Knowledge of branch audit/ certifications process
Good understanding of all Regulatory and Compliance issues
Excellent employee performance management skills
Ability to effectively address and resolve personnel matters

A.A in Business Administration/Finance or equivalent experience

Medical, dental, and vision plans
Vacation, sick leave, paid Holidays
Paid volunteer time
Employer paid life insurance
401(k) with employer matching
Ongoing training, professional development and career advancement opportunities

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