Branch Manager

HawaiiUSA Federal Credit Union • Kaneohe, HI

29d • $78,000 - $98,000

About The Position

The Branch Manager plays a pivotal role in overseeing all operational, financial, and customer service aspects of a HawaiiUSA FCU branch to ensure its success and growth. This position is responsible for driving branch profitability through effective management of sales, loan portfolios, deposits, and member relationships while ensuring compliance with banking laws and regulations. The Branch Manager leads and develops a high-performing team by fostering a positive sales culture, implementing cross-training programs, and focusing on talent retention and management. They serve as the primary point of contact for resolving banking disputes and enhancing banking processes to improve overall member satisfaction. Ultimately, the Branch Manager ensures the branch operates efficiently, meets credit union goals, and contributes to the broader objectives of HawaiiUSA FCU.

Requirements

• Minimum of 5 years of experience at a financial organization with at least 3 years in a supervisory or management role.
• Strong knowledge of banking laws, regulations, and compliance requirements.
• Proven experience in loan underwriting, loan sales, and managing loan portfolios.
• Demonstrated ability in personnel supervision, team management, and talent retention.
• High School Diploma
• Notary Public preferred (or willing to obtain within the first 12 months of employment)

Nice To Haves

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Experience working within a credit union or similar financial institution.
• Advanced certifications such as Certified Branch Manager (CBM) or similar banking credentials.
• Proficiency in banking process improvement methodologies and tools.
• Experience in developing and sustaining a sales culture within a financial services environment.

Responsibilities

• Manage daily branch operations including customer service, loan underwriting, and personnel to ensure smooth and compliant functioning.
• Lead, supervise, and develop branch personnel by providing coaching, training, and performance evaluations to build a motivated and skilled team.
• Drive branch sales initiatives by promoting loan products, managing loan portfolios, and executing outbound calling campaigns to meet and exceed sales targets.
• Ensure compliance with all banking laws, regulations, and internal policies while handling banking disputes and resolving customer issues promptly and professionally.
• Oversee profit and loss management by monitoring financial performance, controlling expenses, and implementing process improvements to maximize branch profitability.
• On call 24 hours/ 7 days a week.
• Notary.
• Valid driver's license, good driving record, and use own vehicle.
• Travel as assigned.

Benefits

• We cover 100% of employees’ single medical, drug, vision, and dental monthly health insurance premiums.
• Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee.
• Tuition assistance for higher education is another special way we invest in our workforce.
• Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees