Branch Manager

PNC•San Diego, CA

1d•Onsite

About The Position

At PNC, the people are the greatest differentiator and competitive advantage. The company is united in delivering the best experience for customers and fosters an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. This full-time Branch Manager position is within PNC's San Diego Region Branch Banking organization, based in San Diego, CA at the Mira Mesa Branch (10678 Westview Pkwy, San Diego, CA 92126). Bilingual fluency in both English & Spanish is preferred. PNC is an in-office company that fosters a collaborative and supportive culture. Candidates are encouraged to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The role involves managing priorities through planning and execution to drive all aspects of branch performance, revenue, and customer loyalty through consultative interactions. It also focuses on creating a differentiated customer experience in an omni-channel environment, leading eco-system partners, and being accountable for risk management and compliance. The manager is responsible for building a high-performing team through attraction, onboarding, coaching, and development of branch team members.

Requirements

Accountability
Banking
Client Counseling
Customer Experience (CX)
Customer Loyalty
Decision Making
People Management
Proactive Behavior
Results-Oriented
Branch Banking Services
Delegation
Digital Awareness
Effective Communications
Managing Multiple Priorities
Sales Management
5+ years of related experience
At least 2 years of previous supervisory experience
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Fluency in both English & Spanish

Responsibilities

Manages priorities through planning and execution to drive all aspects of branch performance.
Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.
Creates a differentiated customer experience, making banking easy in an omni channel environment.
Leads and influences the agenda of a broad range of eco-system partners.
Accountable for risk management and compliance in a complex business environment.
Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty.
Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships.
Drives business banking results primarily through business development and community involvement activities.
Coaches to consultative selling to drive results and enable customer financial well-being.
Has foundational understanding of balance sheet and income statement.
Leads, coaches and ensures the delivery of a differentiated client experience.
Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
Leads effective problem resolution, making banking easy for customers.
Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
Drives the employee experience.
Responsible for acquiring and retaining talent through effective onboarding, coaching and development.
Makes talent development a priority for all branch team members.
Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
Models PNC values by cultivating and supporting an inclusive workplace.
Manages operational, human capital, reputational and business risk.
Exercises leadership, authority and sound decision making to mitigate sales practice risk.
Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.